Patient Financial Services AR Manager | Delaware | Full-Time, Permanent, Days

Patient Financial Services AR Manager | Delaware | Full-Time, Permanent, Days

Salary: $82,950 to $128,565 per year, depending on experience
Start: Immediate. The client is actively interviewing and extending offers.

The opportunity
A respected regional health system is hiring a Patient Financial Services AR Manager to lead its insurance accounts receivable team. You’ll direct billing, follow-up, collections, and reconciliation, and work closely with revenue cycle leadership and the employed physician practices to keep billing compliant and AR performance strong. The role suits a hands-on leader who can quantify denial trends, hold payers accountable, and drive change.

What you’ll do

• Supervise the AR team, including hiring, training, performance evaluations, and discipline

• Set department goals and work procedures with the PFS leadership team, and track financial and operational performance

• Manage all insurance AR billed in Epic Hospital Billing (HB) and Professional Billing (PB), with a focus on productivity, quality, and reimbursement

• Make sure activity follows governmental and commercial payor rules and internal policies

• Monitor and resolve insurance credit balances

• Oversee insurance AR vendor performance

• Review and respond to patient complaints and legal documents

• Run monthly rounding with direct reports, and review quality assurance results with staff to identify training needs

• Produce monthly AR reports for large payers, physician practices, and vendors, and escalate to state and federal agencies when payers don’t follow regulations

• Help build new-hire and annual training materials

• Review system change requests for their impact on payers and processes

• Manage access and maintenance for Medicare and Medicaid payer portals

• Maintain Epic ARCR certifications, if applicable

What you’ll need

• Bachelor’s degree in business or a related field. Alternatives:

  • A high school diploma or GED with 8 years of progressive revenue cycle leadership experience

  • An associate’s degree with 4 years of that experience

• 5 years in patient accounting, third-party reimbursement, or a related field, including at least 3 years in a supervisor or leadership role

• Ability to work independently, meet deadlines, and communicate clearly

Preferred

• 7 years of experience, including 5 or more in a leadership role

• Certified Patient Account Manager (CPAM)

• Certified Revenue Cycle Representative (CRCR)

• Epic HB and PB experience, ARCR certification