Patient Financial Services Rep/UKHC

Posting Details

Posting Details

Job Title Patient Financial Services Rep/UKHC Requisition Number RE56268 Working Title Patient Financial Services Representative Department Name H4026: REV Cycle M- PHARM Services Work Location Lexington, KY Grade Level 07 Salary Range $17.50-27.31/hour Type of Position Staff Position Time Status Full-Time Required Education

AA

Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies Required Related Experience

1 yr

Required License/Registration/Certification

None

Physical Requirements

Must be able to lift up to 50 pounds.

Shift

M-F 7:30 am - 4:00 pm. This is a remote position.

Job Summary

Patient Financial Services Representative is responsible for Pharmacy cash posting, follow-up, preparation and data entry of refunds for Pharmacy. The representative is expected to be familiar with Hospital and Retail Pharmacy departmental policies, plus procedures and ability to utilize all resources within the Hospital and Retail Pharmacy systems to accomplish the assigned job duties. This position will also provide customer service to patients and families to help ensure that UKHC collects sufficient cash necessary to support Healthcare operations, and participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction.

Skills / Knowledge / Abilities

The ideal candidate will be customer service oriented; possess in-depth HIPAA knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; excellent communication skills (both written and verbal); solid time management, critical thinking, follow-through, and planning and organizational skills are all critical to the success in this position and a high level of respect for confidentiality is a must.

Does this position have supervisory responsibilities? No Preferred Education/Experience

Associate's degree; third party insurance claims follow-up/collections experience; medical, office and/or clerical work preferred. Previous experience working with patient accounts/HIPAA is highly preferred.

Deadline to Apply 11/02/2026 Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• • How many years of data entry experience do you have?

• None

• More than 0, up through 1 year

• More than 1 year, up through 2 years

• More than 2 years, up through 3 years

• More than 3 years

• • Rate your level of expertise in using Microsoft Office Suite (Word, Windows, Excel, and PowerPoint).

• None

• Basic

• Average

• Proficient

• Expert

• • Do you have experience with health insurance and or pharmacy insurance coverages?

• Yes, I have health Insurance coverage experience

• Yes, I have pharmacy Insurance coverage experience

• Yes, I have both health and pharmacy coverage experience

• No, I do not have either type of experience

• • Do you have retail pharmacy billing experience?

• Yes

• No

• • Please describe your experience reconciling deposits.

(Open Ended Question)

• • Please describe your experience posting insurance remittances for healthcare and/or retail Pharmacy services.

(Open Ended Question)

Applicant Documents

Required Documents

• Resume

Optional Documents

• Cover Letter