Patient Financial Services Representative III

Fairview is seeking a full-time, benefit-eligible Patient Financial Services Representative III to join our team. This position is scheduled Monday through Friday on the day shift and plays a key role in supporting patients through complex billing, insurance, and account resolution activities. Team members in this role work in a collaborative virtual environment while partnering closely with colleagues across the Revenue Cycle to deliver exceptional customer service and financial support.

This position is responsible for billing and collection of accounts receivable for Medicare inpatient and outpatient accounts, ensures expected payment is collected and accounts are fully resolved, and resolves complex customer service issues. This position understands the importance of evaluating and securing all appropriate financial resources for patients to ensure proper adjudication. 

Responsibilities

• Intentionally prevents untimely revenue shortfalls by taking action to resolve financial transactions appropriately and effectively to ensure collection of expected payment; escalates issues when appropriate.
• Completes daily work assignment timely and accurately in accordance with the identified productivity and quality standards set forth by the organization.
• Performs the best practice routine per department guidelines.
• Proactively looks for continuous process improvements involving people and technologies through tracking, trending, and providing feedback.
• Accelerates business outcomes by identifying ways to fully resolve accounts through single-touch resolution when possible.
• Understands revenue cycle and the importance of evaluating and securing all appropriate reimbursements from insurance or patients.
• Contacts payers via portal or provider service center to facilitate timely and accurate resolution of accounts.
• Responsible for processing external correspondence in a timely and efficient manner.
• Ensures internal correspondence is clearly and professionally communicated and processed expeditiously.
• Responsible for verification of insurance and/or patient demographics
• Understands expected payment amounts and Epic expected payment calculations to appropriately adjust accounts.
• Educates patients and/or guarantors of patient liability when appropriate.
• Understands and complies with all relevant laws, regulations, payer and internal policies, procedures, and standards, and applies this understanding through daily work
• Responsible for processing accounts through multiple workflows
• Responsible for working accounts requiring more attention to detail
• Advanced knowledge of team procedures, standards, and policies, and applies this knowledge through daily work.
• Makes appropriate contacts with payers and other necessary parties to obtain and/or provide data or information needed to facilitate timely and accurate account resolution to expedite outcomes.
• Utilizes strong understanding of multiple systems/applications to ensure collection of expected payment.
• Utilizes knowledge of internal and external departmental functions and workflows to expedite and resolve when necessary.
• Responsible for in depth investigation and resolution of complex accounts
• Utilizes public speaking skills through high engagement in discussions and meeting facilitation.
• May be assigned complex responsibilities/projects that require senior leadership visibility or approval.
• Acts as a key resource to the team by mentoring staff and/or supporting the lead.
• Responsible for detailed analysis and processing of correspondence to facilitate improved collection processes.
• Maintains, complies, and shares knowledge of all relevant laws, regulations, payer and internal policies, procedures and standards.
• Extensive knowledge of other areas within the department to provide support as needed.

Required Qualifications

• Experience with billing and denials follow-up of Medicare.
• 2 years in a medical billing office setting or relevant experience
• Organizational skills
• Communication skills
• Attention to detail

Preferred Qualifications

• 2 years of Medicare billing and denials follow-up.
• MS Office experience
• Coordination of benefits experience
• Epic experience
• Experience working with medical terminology
• Experience working with CPT-4 and ICD-10
• Extensive knowledge of FV account review experience
• Extensive knowledge of FV system applications
• Extensive knowledge of FV RCM workflows
• Substantial system super user experience