Patient intake Coordinator

Are you seeking a leadership role as an Intake Coordinator? Caregivers Home Health Services is seeking an experienced Intake Coordinator to join its team! 

Why should you join Caregivers?

• 10 PTO
• 5 sick leave
• Competitive Pay!
• Growth opportunities
• Excellent company culture
• 401k - 3% Match
• Profit-Sharing program
• Paid Government holidays
• Blue-cross Blue Shield Medical Insurance

• Responsible for receiving patient referrals with completed information necessary to service and bill. Accurately verifies insurance coverage and obtains initial visit authorization from the patient’s health plan.

• Serves as the primary contact for initial intake of patient referral calls and communications * * regarding patient admission.
• Promotes the efficiency of the admissions process by answering phones and assisting callers * * in a professional and timely manner escalating issues to immediate supervisor as necessary.
• Accurately enters admission referral information into Kinnser computer system.
• Calls referral source to verify case information and to let them know that referral was received.
• Acquire Face-to-Face documentation and perform eligibility check on prospective patients.
• Assure the Start of Care (SOC) documentation is received, staff is assigned and patient is * * * * seen within forty-eight (48) hours by an RN and seventy-two (72) hours by ancillary services per Medicare guidelines.
• Provide detailed documentation for any variance from protocol.
• Contact the patient to schedule the initial assessment visit and provide the name(s) of staff * * assigned to perform services.

Requirements

• College degree preferred
• Have previous health care/home care experience
• Strong data entry/computer skills
• Must have strong attention to detail and accuracy. Excellent Customer service skills
• Ability to interact effectively with all levels of personnel
• Effective organizational skills
• Professional Phone Demeanor
• Strong written and verbal communication skills in English
• Ability to work effectively in a fast paced, team environment