***This is a 100% on-site role located at our office in Maitland, Florida.
We are empowering the fight against incurable diseases.
SiteRx strives to give patients hope. Today, the "best" option for a patient diagnosed with an incurable disease is a prescription that, at most, temporarily improves symptoms. In the face of this stark prognosis, an alternative option provides an avenue for hope: clinical trials.
Your Mission:
The Patient Liaison will be responsible for all patient engagement and care coordination activities related to treatment communications directed by patients' healthcare providers, including facilitating patients' education and understanding about available clinical research opportunities.
About the Engagement:
- Handle 50+ outbound and inbound calls a day with patients and caregivers to conduct education and engagement, and respond to interest in participating in clinical trials.
- Ensure accurate collection and entry of patient information into the relevant databases while on the phone
- Ensure individualized, caring, courteous, and efficient service
- Support other members of your team as well as cross-functional team members
- Attend and contribute to meetings with SiteRx personnel
Required Qualifications:
- Bachelor's degree, Associate's degree or equivalent
- Minimum 2+ years of Call Center/Contact Center management experience
- Documentation in a customer service environment, medical documentation is preferred
- Medical terminology a plus
- Bilingual (Spanish/English) a plus
- Prior inside sales experience a plus
- Possess exceptional organizational skills and attention to details
- Critical-thinking skills
- Display excellent verbal and written communication skills
- Ability to self-manage time and balance multiple priorities
- Able to quickly adapt to changes in responsibilities, workloads, and priorities
- Be a fast learner with the capacity to retain and differentiate key enrollment criteria across clinical trials
- Demonstrate a focus on process improvement and be capable of articulating ideas for improving efficiency and maximizing results
- Prior history delivering excellent customer service is required; call center experience a plus
- Possess well-developed interpersonal skills and an ability to work well independently, as well as with co-workers, peers, supervisor, and external customers
- Able to maintain confidentiality with HIPAA guidelines, patient information, and other sensitive information
- Demonstrate professionalism, sense of urgency, and self-motivation to achieve required metrics
- Highly skilled in coaching, developing, and motivating employees towards achieving and exceeding organizational goals and objectives.
About Us:
SiteRx is a fast-paced and motivated company that operates with the urgency and pace needed to democratize access to clinical research with a mission of contributing to efforts to cure currently incurable diseases. SiteRx strives to engage individuals who challenge themselves and the status quo, constantly reimagining processes and driving efficiencies both within the business and with our relevant industry partners.
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
- 401(k)