Patient Logistics Operations Program Lead

Do you want to join an organization that invests in you as a Patient Logistics Operations Program Lead? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

Under the leadership of the Corporate Director of Operations, Patient Logistics Centers, Medical Transport Services & Remote Imaging (PLC, MT & RI), the Patient Logistics Operations Program Lead is responsible for planning and executing infrastructure and operations projects across Patient Logistics, Medical Transport & Remote Imaging. They will drive continuous improvements to the quality, usability, and adoption of the tools and resources available to both departments. Projects will be focused on technology, communications, emergency preparedness, labor & productivity, process improvement, and the alignment/acquisition of new facilities, business units, and functions. The Patient Logistics Operations Program Lead, with direction from the Director of Operations, will serve as the business owner of multiple initiatives – driving standardization, setting strategic priorities, planning implementations and ensuring project execution.

What you will do in this role:

• In conjunction with the Director of Operations, leads and executes the technology strategy for the organization including solution development and implementation
• Leads projects to improve the quality of the tools and resources available to the PLC, MT & RI teams.
• Contributes to the identification, planning, and execution of PLC, MT & RI programs and projects
• Supports integration efforts for new facility acquisitions and service line expansions • Supports efforts related to expansions, relocations and consolidations of PLC, MT & RI locations
• Partners with other corporate/field service-line leaders as needed to maintain alignment on specific initiatives and/or general strategic direction.  Supports PLC, MT & RI emergency preparedness initiatives and serves as key team member for Emergency Operations Council activations and hospital evacuation efforts, including night and weekend support during emergency events.
• Supports onboarding and ongoing skill development of PLC, MT & RI leaders and staff
• Supports alignment with key service lines, business areas, departments, and programs to support HCA and PLC, MT & RI and to increase collaboration for growth across HCA
• Presents at meetings when needed or as substitute for Director of Operations, audience may include both field and corporate leadership
• Supports all other duties as assigned from the Director of Operations and other members of the corporate PLC, MT & RI team

What requirements you will need:

• Bachelor’s degree
• Relevant Work Experience: 3–7 years
• Management Work Experience: Less than 1 year
• Previous experience with implementing standardization initiatives strongly preferred.
• Experience with the IT product development lifecycle as a business owner or project manager preferred.
• Strong Working Knowledge of Microsoft Office Suite
• Data Analytics
• Strategic insight: The ability to be strategic in bringing ideas to the leadership table
• Emotional intelligence: To lead meetings and make decisions independently at the customer’s level
• Business Acumen: Strong business acumen of the hospital industry, service lines, and PLC, MT & RI operations. Demonstrated knowledge about healthcare and specifically HCA’s core businesses  
• Leadership: Demonstrated success in leading a team and providing coaching and feedback
• Continuous Improvement: Organizing and managing activities associated with continuous improvement in the PLC, MT & RI organization. Supports specific critical continuous improvement efforts
• Managing multiple tasks/responsibilities: Managing and achieving a multitude of objectives simultaneously in an effective manner to meet deadlines and balance the workload for successful meeting of expectations and overall work output
• Training Skills: Exhibits good training skills. Promotes adoption of PLC, MT & RI initiatives across the organization
• Analytical Skills & Decision Making: Skilled at researching complex issues and providing alternatives, benefits, and risks Senior Leader Support and Interaction: Ability to interact with HCA’s senior leaders and work with all levels of management of the company 

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers, and their communities.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Patient Logistics Operations Program Lead opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.