Patient Navigator Ambulatory II

The Ambulatory Patient Navigator II serves as an advanced care coordination resource supporting high-risk, chronic disease, transitional care, and value-based care initiatives across the ambulatory Primary Care network. This role independently manages more complex patient navigation and care coordination activities while supporting quality improvement, Patient-Centered Medical Home (PCMH) initiatives, APCM, TCM, and population health strategies designed to improve patient outcomes, access, and continuity of care.

Education

• High School Diploma or equivalent required.
• Associate's degree in Healthcare Administration, Public Health, or related healthcare field required.
• Bachelor's degree in Healthcare Administration, Public Health, or related healthcare field preferred.

Certifications

• Completion of Medical Assistant Program or valid/active CMA Certification OR;

Active Emergency Medical Technician (EMT) certification.

Experience

• Minimum 3 to 5 years of experience working in healthcare, ambulatory outpatient practices, patient access, care coordination, EMS or related field preferred.
• Experience working within an electronic medical record preferred.

Knowledge, Skills, and Abilities

• Strong communication and interpersonal skills.
• Strong organizational and customer service skills.
• Ability to manage multiple priorities in a fast-paced ambulatory environment.
• Ability to work collaboratively within interdisciplinary teams.
• Knowledge of ambulatory workflows, patient navigation, and value-based care initiatives preferred.
• Bilingual abilities preferred based on practice needs.

St. Joseph's Health is recognized for the expertise and compassion of its highly skilled and responsive staff. The combined efforts of the organization's outstanding physicians, superb nurses, and dedicated clinical and professional staff have made us one of the most highly respected healthcare organizations in the state, the largest employer in Passaic County, and one of the nation's "100 Best Places to Work in Health Care".