Patient Navigator I

Position Title: Patient Navigator I

Department: PDD

Reports To: As assigned by Program Director

POSITION SUMMARY:

Navigators will serve as the primary point of contact for individuals referred to Tarzana Treatment Centers (TTC) through the Homeless Housing Recovery Program (HHRP) / CD3 system, including referrals from coordinated entry systems, county agencies, hospitals, community-based organizations, and other public and non-profit partners.

Navigators are responsible for responding to referrals in a timely manner, conducting initial screenings and needs assessments, and actively coordinating access to appropriate housing and supportive services. This includes scheduling intakes, facilitating service linkage, and ensuring individuals are connected to TTC programs in alignment with HHRP/CD3 guidelines and timelines.

Navigators will maintain accurate and up-to-date documentation in all required systems, track referral outcomes, and collaborate with internal teams and external partners to support housing stabilization and continuity of care. The role requires ongoing communication, follow-up, and advocacy to ensure participants successfully engage in services and progress toward housing goals.

HOURS:

8 per Day / 5 Days per Week

Benefits Package

• Medical Insurance
• Dental Insurance
• Vision Care Plan
• Life Insurance
• Paid Holidays
• Flexible Spending Account (FSA)
• Paid Vacation Time
• Sick Time
• 401(k) Retirement Plan
• Competitive wages
• Stability and career advancement
• Continuing Education Opportunities

SUMMARY OF RESPONSIBILITIES:

Position is responsible for completing preliminary screening to help determine level of care and services to support recovery efforts, as well to help individual access needed health and social support services. Position conducts on-site and/or field- based outreach, engagement, re-engagement and navigation services and scheduling.

SPECIFIC DUTIES:

• Navigation
• Conduct initial navigation screening on the phone or in person with the objective to help determining the need and services of each individual and respond to referral sources from organizations to include county agencies, hospitals, medical groups, health centers, mental health and substance use treatment providers and others.
• Provide enhanced patient navigation services to identify and link eligible participants to project services
• Participate in outreach efforts at community sites and in-reach at TTC service site.
• Maintain accurate and timely information in the Access Log to document all contact and navigation encounters with individuals or referral sources.
• Scheduling
• Receive warm transfers from navigators and schedule patients for intake via the Electronic Health Record (e.g., Avatar Scheduling Calendar for behavioral health)
• Maintain accurate and timely notes to document all attempts at scheduling and encounters with the individual and referral sources in the Access Log and follow up with pending Scheduling Assignments in the Access Log to ensure all scheduled appointments and linkages are completed.
• General
• Provide excellent customer service, and timely response times during scheduled call center shift.
• Provide weekly reports of new individuals enrolled in navigation services to the immediate supervisor.
• Provide advocacy as needed to help address issues and barriers between patient and service providers.
• Maintain a database of patients served and outcome data for reporting purposes.
• Attend agency and community meetings as directed by supervisor.
• Execute additional tasks, projects and responsibilities as assigned

MINIMUM QUALIFICATONS:

• KNOWLEDGE AND SKILLS:
• Passion and desire to work with unhoused individuals who are seeking housing.
• Demonstrate a non-judgmental attitude and positive regard for individuals impacted by homelessness.
• Experience providing field-based services.
• Strong people skills and ability to work with people of various ages, racial, ethnic, cultural, educational and socio-economic backgrounds.
• Organized, detail oriented and creative problem-solving.
• Proficient in computer skills and use of Microsoft products such as Outlook, Word and Excel.
• Must have valid driver's license

EDUCATION/EXPERIENCE:

• High School Diploma or GED
• Bilingual English/Spanish preferred

SETTING:

Tarzana Treatment Centers, Inc. is a non-profit corporation, which provides behavioral healthcare services, including chemical dependency.

EQUAL OPPORTUNITY EMPLOYER:

Tarzana Treatment Centers, Inc. does not discriminate as to race, nationality, religion, gender, sexual orientation and disability in its hiring practices.

ADA REQUIREMENT:

Tarzana Treatment Centers, Inc. supports the Americans with Disabilities Act. Discrimination is prohibited in all aspects of employment against disabled persons, who, with reasonable accommodations, can perform the essential functions of a job.

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