Patient Navigator

Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It's the way you want to be treated.

Position Summary: In an ambulatory environment, identify current provider, office, and patient needs - prioritize and respond accordingly. Focus on throughput and efficiency - deploying clinical staff needed. Effectively evaluate and lead clinical caregivers. Maintain positive and effective relationships with employees, providers, hospital departments, and the public. Assist Medical Assistants as necessary.

Essential Duties and Responsibilities:

In addition to the responsibilities of the Medical Assistant position, the Patient Navigator will routinely:

• Order supplies
• Facilitate quality initiatives and tracking
• Coordinate and communicate same-day staff absences by promptly notifying providers and team members, distributing practice-wide absence notifications, and ensuring impacted staff are informed of staffing coverage needs to support efficient clinic operations and continuity of patient care.
• Identify, evaluate, and resolve departmental and cross-functional workflow challenges, implementing process improvements to enhance operational efficiency, team collaboration, and patient care outcomes.
• Perform patient outreach
• Monitor and act on necessary items in the clinical pools
• Assist with any management-delegated duties, as needed

Requirements:

• Previous work as a Medical Assistant with demonstrated leadership qualities.
• Knowledge of medical practice to assist in patient care.
• Knowledge of examination, diagnostic, and treatment room procedures.
• Knowledge of medical equipment and instruments to administer patient care.
• Knowledge of common safety hazards and precautions to establish a safe work environment.

Education:

• High school diploma or GED required. Graduation or completion of Certified Medical Assistant required for new applicants as of 10/1/25.
• Experience: Previous Medical Assistant work experience required.
• CPR Certification

Work Shift Details:

Days, Weekday shifts

Department:

SCMG PROGRESSIVE SURGICAL ASSOCIATES

Benefits for You

At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.

Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes:

• Medical, Dental and Vision plans
• Life Insurance
• Flexible Spending Account
• Other voluntary benefit plans
• PTO and Sick time
• 401(k) plan with a match
• Wellness program
• Tuition Reimbursement

Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits.

The expected pay for this position is listed below:

$20.33 - $25.41

The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.