Design Science is a human factors research firm dedicated to testing medical devices for usability and safety before they go to market. We're looking for a Strategic Partnership Associate (SPA) to recruit paid participants for user-centered research studies in Philadelphia, Chicagoland and across the U.S. This position plays a key role in bringing innovative medical devices to market with an impact on improving patient lives around the world.
What You’ll Do:- Recruit patients, caregivers, and medical professionals for paid study sessions for our labs in Philly, Evanston and around the U.S.
- Manage participant recruitment, screening, enrollment, scheduling, and follow-up communications
- Build partnerships with healthcare organizations and advocacy groups
- Develop and execute creative recruitment strategies
- Coordinate participant logistics and maintain databases (Salesforce)
- Attend outreach events and occasionally support front desk operations
What You Must Have:- 1–2 years in customer service, hospitality, call center or medical field
- Strong communication, negotiation, and relationship-building skills
- Ability to cold call, manage multiple projects, and meet deadlines
- High School Diploma required; Bachelor’s degree is beneficial
- This position requires you to be in on site 2 days a week in our center city Philadelphia location and remote the rest of the week.
- The finalist will be required to successfully complete a background check.
Perks & Benefits:- Medical, dental, vision+ mental health support
- Generous PTO & paid holidays
- 401K with match, paid family leave
- Wellness program, casual dress code, and more!
Salary range for this position is $58,000-61,000 per year plus benefits.
Design Science is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.M/F/D/V
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