Patient Registration (Admission Financial Rep)

Fairview has an immediate opening for an Admissions Financial Representative at M Health Fairview North Branch Clinic. This position is approved for a 0.825 FTE (66 hours every two weeks). Clinic hours are Monday through Thursday from 7:00 AM to 6:00 PM and Friday from 7:00 AM to 5:00 PM.

This position is responsible for completing the financial clearance process within patient access which includes scheduling and registration activities. Individuals in this role are expected to demonstrate behaviors that create a welcoming environment and deliver an exceptional experience to patients, families and other customers. The Admission Financial Representative (AFR) must be able to articulate information in a manner that ensures patients, guarantors and family members have clear expectations and understand their financial responsibilities.

Responsibilities

• The job expectations for the AFR role includes, but is not limited to the following:
• Provide scheduling and registration support for patients.
• Deliver an exceptional customer service experience to patients, families and other customers through consistently demonstrating Fairview behaviors.
• Manage daily worklists and resolve assigned tasks in a timely and efficient manner.
• Adhere to all compliance and regulatory requirements.
• Consistently demonstrate the Fairview Commitments related to Respect to People and Continuous Improvement.
• · Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
• o Partners with patient care giver in care/decision making.
• o Communicates in a respective manner.
• o Ensures a safe, secure environment.
• o Individualizes plan of care to meet patient needs.
• o Modifies clinical interventions based on population served.
• o Provides patient education based on as assessment of learning needs of patient/care giver.
• · Fulfills all organizational requirements.
• o Completes all required learning relevant to the role.
• o Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures and standards.
• · Fosters a culture of improvement, efficiency and innovative thinking.
• · Performs other duties as assigned.

Required Qualifications

• 1 year of customer service experience
• 1 year of applicable computer knowledge and skills

Preferred Qualifications

• High school diploma, GED, or post-secondary education
• Previous experience in a clinical setting with registration experience

$21.27- $27.63 Hourly