Patient registration representative

Our Client, a Healthcare company, is looking for a Patient registration representative for their Fountain Valley, CA location.

Responsibilities:

• The Registration Representative is under the direction of the Supervisor/ Manager and is responsible for completing all registrations of patients presenting for procedures, admissions, outpatient and ER visits.
• The Representative must obtain and verify demographic and insurance information so that the patient can be accurately identified and billed for their services.
• The Registration Representative is responsible for collecting and posting the patients financial responsibility in Epic and immediately dropping the payment in the safe or locked cash drawer.
• Excellent customer service must be maintained with all patients, visitors, clinicians, and coworkers.
• Communicates effectively in written and verbal form.
• Adheres to department policy of using two patient identifiers.
• Avoids HIPAA violations by choosing correct MRN and interviews, registers, and preregisters patients timely and accurately in Epic.
• Ensures all registration forms are complete, signed, and scanned. Enters notes in Epic as required.
• Provides excellent customer service using Simply Better and AIDET principles.
• Collects and posts payments timely and accurately. Immediately drops payment in safe or cash drawer.
• Maintains registration accuracy rate of 95% or better.
• Monitors and manages work queues.

Requirements:

• PBX: answers calls timely, professionally, and routes calls appropriately.
• Ability to understand and follow all emergency codes and alarm paging protocols.
• Ability to follow company policies, procedures and directives.
• Supports department performance improvement activities. (Meetings, employee engagement survey, education, and training activities).
• Ability to interact in a positive and constructive manner.
• Ability to prioritize and multitask.
• Required Skills & Experience:
• General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima.
• General computer skills required including electronic medical record and Microsoft Office.
• Knowledge of medical terminology.
• Preferred Skills & Experience:
• One to two (1-2) years Medical Office/Admitting/Registration or equivalent healthcare experience preferred.
• Bi-lingual (English/Spanish, or English/Vietnamese) preferred.
• Preferred Education:
• High school graduate preferred.
• Medical Terminology related course or certificate preferred.
• Languages:
• English Read Write Speak
• Required
• COMPUTER
• DATA
• ENTRY

Why Should You Apply?

• Health Benefits
• Referral Program

Excellent growth and advancement opportunities