Patient Safety & Security Specialist

Description

Patient Safety & Security Specialist – Behavioral Health

Make a Difference Every Day

Are you great with people, committed to excellent customer service, and able to stay calm when situations get challenging?

New Season is looking for a Patient Safety & Security Specialist to help create a safe, welcoming, and respectful environment for patients receiving behavioral health and addiction treatment.

This highly visible, patient-facing role combines customer service, patient engagement, safety and security, de-escalation, and conflict resolution. You’ll build positive relationships with patients while helping maintain a safe and supportive clinic environment.

What You’ll Do

• Provide friendly, professional customer service and positive patient engagement
• Monitor patient activity throughout the clinic, dosing areas, parking lot, and surrounding property
• Conduct routine safety and security rounds
• Use effective communication and de-escalation techniques during challenging situations
• Respond quickly and professionally to disturbances or safety concerns
• Help prevent diversion, theft, and other security concerns
• Maintain a safe, clean, and welcoming environment for patients and staff

What We’re Looking For

• High school diploma or GED
• Experience with de-escalation, conflict resolution, and/or crowd control
• Strong customer service and communication skills
• Ability to remain calm and professional under pressure
• Experience in security, healthcare, behavioral health, patient services, mental health, addiction treatment, crisis intervention, corrections, hospitality, or other customer-facing roles is a plus

Why New Season?

• Full benefits available Day One
• PTO accrual begins Day One – up to 3 weeks
• Tuition reimbursement
• 401(k) with company match
• Employee referral bonuses up to $2,000
• Opportunities for career growth

For over 30 years, New Season Treatment Centers has provided compassionate outpatient treatment for individuals living with Opioid Use Disorder (OUD). Join a team where your ability to connect with people, provide exceptional service, and maintain a safe environment can make a difference every day.

Ready to make an impact? Apply today!

Equal Opportunity Employer

New Season is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job or State Requirements

High school diploma/GED