Patient Scheduler

Schedules patient appointments on the phone Receives incoming calls from patients requesting appointmentsProcesses external referrals and places outgoing calls to patients to schedule appointmentsCreates appointments and registers new patients in EHRUpdates/obtains patient demographic and insurance informationPerforms real time eligibility to verify insurance Tasks Pre-Visit Specialist with sending new patient packets and ordering interpreter services for new patients, as needed Takes phone messages for providers Analyzes requests and inquiries from callersAssesses importance of telephone calls using problem-solving skills, takes/routes messages to provider or department members, as appropriate. Transfers or directs calls to appropriate person or department, as neededAnswers questions and/or assists callers in meeting their needs Performs related work as requested or assigned Maintains Provider Scheduling ParametersReviews phone statistics on a monthly basis and provides suggestions for improving scheduling and messaging servicesParticipate in practice improvements by implementing changes to procedures/workflows, identifying opportunities for improvement, and assisting with the delivery of compassionate and personalized patient care.