Patient Service Rep Dental

• Greets patients in a warm, welcoming, and professional manner. Always utilizes excellent customer service skills.
• Enters and verifies all demographic information into the electronic medical record system.
• Enters, scans, and verifies (via electronic verification system) all insurance information into electronic medical records.
• Distributes forms to patients with necessary explanation and assistance. Collects forms from patients ensuring proper completion.
• Collects co-payments and past due balances. Ensures all money is accounted for by completing the end of day process to balance both the electronic and physical cash drawer.
• Maintains cash box during each shift to ensure all cash-box money is accounted for.
• Schedules patient appointments by consistently and accurately utilizing department scheduling guidelines.
• Checks in-basket daily and completes pending tasks.
• Completes robust reminder calls daily.
• Assists with waitlist.
• Assists with administrative duties (faxing, copying, mail, reports, etc.)
• Assists in coordinating Dental referrals.
• Verifies prior authorization statuses.
• Ensures payments are received for denture and partial services.
• Follows proper process for STAT tests ordered by provider.
• Other activities that assist with coordination of patient care (verbally review patient instructions, orders, labs, referrals) as well as necessary follow-up to complete these requests.
• Completes department-specific projects, such as patient tracking and follow-up.
• Conforms with and abides by all regulations, policies, work practices and instructions.

• Ability to work effectively both independently and in a team environment.
• Excellent communication skills, both written and verbal.
• Excellent computer skills.
• Excellent customer service skills.
• Strong organizational skills and attention to detail.
• Ability to prioritize and manage time effectively.
• Stress management.

Ability to maintain strict standards of confidentiality regarding patient information