Patient Service Rep I

The compensation range listed reflects the range Northern Light Health anticipates relying on in setting the wages for the position. The range may not necessarily include all additional compensation elements available, such as differentials, incentive programs and benefits.

Northern Light Maine Coast Hospital Department: Nutritional Counseling Position is located: Ellsworth Family Practice Work Type: Full Time Hours Per Week: 40 Hours per Week Work Schedule: 7:00 AM to 4:30 PM Salary Range : $17.00 - $21.45 Exempt: No Summary: Maintaining high level of skill of proper documentation in electronic medical record. Greeting and welcoming all patients. Managing all encounters and pertinent consents/forms and preparing 24 hours in advance for the next business day. Performing reminder calls within 24 hours to patients regarding their appointment date/time, confirming that the patient has pre-registered, or facilitating pre-registration if needed.. Executing excellence in customer service. Responsibilities:

• Practices the Gold Standard Behaviors. • Uses API and EBT appropriately. • Dresses appropriately • Ensures appointment descriptions are clear and appropriate • Treat people with respect • Acknowledge concerns • Work together to remove departmental boundaries • Maintains confidentiality of all patient, donor and employee information. • Demonstrates high level customer service • Promotes Schedule Access • Offers Map applications to patients that may benefit for financial assistance • Performs reminder calls for the next day patients, 24 hours in advance • Provides patients with education and access to portal • Utilizes EMR to route patient calls • Works Collaboratively with Peers • Treats patient and community members with courtesy, fairly, ethically • Be a problem solver and follow issues to resolution • Behave in a manner that makes you approachable • Providers patients with education and access to portal • Participated in quality control/performance improvement activities. • Observes safety rules/regulations/policies and procedures. • Proper use of BHMH property and equipment. • Maintaining medical records through scanning and HIM • Returns calls/messages within one business day • Use appropriate hand hygiene • Reminder calls to patients 24/48 hours in advance • Participation in PCMH/ACO/MU measures. • Proper use of BHMH property and equipment • Point of Care collections at time of service • Encounter reconciliation sent to billing daily • Balance cash box at end of day, verifies payments and records on the receipt sheet and forwards to billing office • Encounter form management, correct PCP, Pharm, DOS Other Information: Competencies and Skills Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation. Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Education Required High School Diploma/General Educational Development (GED) Working Conditions Lifting, moving and loading less than 20 pounds. Prolonged periods of sitting. Prolonged periods of standing. Prolonged periods of walking.

Northern Light Maine Coast Hospital in Ellsworth, Maine is a full-service hospital, serving both Hancock and western Washington Counties. Our 64-bed facility provides emergency, primary and specialty care, acute inpatient, diagnostic, birthing, and surgical services. At Maine Coast Hospital, we dedicate ourselves to providing exceptional medical care with the personal touch and convenience only a community hospital can offer. Maine Coast has earned both national and state recognition for patient safety, outcomes, and patient satisfaction. Maine Coast Hospital is a member of Northern Light Health, an integrated statewide health delivery system that is raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state. Northern Light Health offers a broad range of services, including nine hospitals, primary care and specialty physician practices, long-term care, home health and hospice agencies, and emergency ground and air transport. The Ellsworth community is a short drive to the scenic Maine coast and is near Acadia National Park with mountains and exceptional year-round recreation including hiking, biking, fishing, hunting, boating, skiing, golf, and more. Our neighborhoods are safe, friendly, and have outstanding schools. Enjoy the best of both worlds, practicing at a smaller community hospital in one of the most beautiful places in Maine while having the support of a large healthcare system.

Questions? Contact Talent Acquisition: phone: 207-973-7100 email: talentacquisition@northernlight.org

Coastal, Ellsworth, Maine, MCH, MCMH, Rural Health Care