Patient Service Rep (ID #540555)

Patient Service Representative

Langhorne, PA

Pay: $21.00 per hour

About the Role:

The Patient Service Representative supports order processing and patient account management within a healthcare setting. This role involves verifying insurance coverage, obtaining prior authorizations, and ensuring accurate documentation for medical orders. The ideal candidate is organized, detail-oriented, communicates professionally, and manages multiple accounts efficiently to ensure smooth workflow from order intake through delivery readiness.

Key Responsibilities:

• Prepare and process medical work orders accurately and in a timely manner.
• Obtain, review, and coordinate required documentation such as prescriptions, physician notes, and supporting records.
• Verify patient insurance benefits, confirm coverage criteria, and secure prior authorizations or pre-certifications as needed.
• Ensure data integrity and accuracy of patient account information, including HCPCS and ICD-10 coding, to support proper processing and reimbursement.
• Communicate with patients regarding insurance coverage, financial responsibilities, and next steps.
• Coordinate with physician offices, practitioners, and internal staff to obtain missing information and ensure orders are ready for delivery.
• Maintain knowledge of payer-specific rules, documentation requirements, and authorization procedures.
• Ensure orders are properly documented and meet company and insurance requirements before delivery.
• Document account activity clearly, accurately, and professionally.
• Provide excellent customer service to patients, referral sources, and coworkers.
• Support an efficient workflow from order intake through delivery readiness.
• Handle sensitive and confidential information appropriately.
• Prioritize tasks, meet deadlines, and manage multiple accounts simultaneously.
• Use Microsoft Outlook, Word, and Excel effectively.
• Communicate professionally with patients, physician offices, insurance representatives, and coworkers.
• Support limited travel to the nearest office location as needed.

Required Qualifications:

• High school diploma or equivalent
• Proficiency in Microsoft Outlook, Word, and Excel
• Experience in insurance verification, prior authorizations, medical documentation, or patient service in a healthcare setting preferred
• Knowledge of anatomy and medical coding (HCPCS, ICD-10) is a plus
• Ability to work independently, use good judgment, and make sound decisions
• Strong organizational skills and attention to detail
• Effective communication skills and professionalism

Preferred Qualifications:

• Prior experience with insurance verification, prior authorizations, medical documentation, or patient service

Fair Chance & Background Checks: This position may require a background check consistent with applicable law. We comply with all Fair Chance, Ban-the-Box, and applicant rights laws. Reasonable Accommodation: We provide reasonable accommodations for qualified individuals with disabilities and for religious beliefs or practices in accordance with applicable law. Eligible employees may receive benefits required by applicable federal, state, or local law. Additional benefit eligibility, if any, is determined by Company policy, applicable benefit plans, the employee's classification, work location, and assignment. The Company reserves the right to modify the duties, responsibilities, qualifications, compensation, benefits, and other terms of employment at any time consistent with applicable law. Nothing in this job posting creates a contract of employment. Employment is at will where permitted by law. Partners Personnel is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law.

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