Patient Service Representative

EVP Eyecare is a privately held, portfolio company of The Cortec Group. Based in Denver, Colorado, EVP owns and operates a super-regional network of eyecare practices and surgical centers that conduct business under premier brands in Colorado, Texas and Arizona. We believe that delivering on an outstanding patient experience starts with building an outstanding employee experience.

Our mission is to improve people's lives through better vision and outstanding patient experiences.

Patient Service Representatives work closely with the front office staff and doctors to provide excellent and expedient 'hospitality quality' care service to all EVP Eyecare patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Answers inbound phone calls for multiple practices
• Schedules appointments, answer patient questions and requests in a timely and efficient manner
• Responds to online appointment and information requests throughout the day - EVP Eyecare maintains an expected response time of 5 minutes during business hours on all appointment and online information requests
• Confirms appointments for several office locations daily
• Verifies patient information and clinical location on all calls
• Maintains a working knowledge of all EVP services and practices
• Maintains a pleasant and helpful attitude (hospitality)
• Provides knowledgeable and caring service to all current and potential EVP patients and employees
• Maintains a clean and orderly workspace and clinic
• Serves as a model to other team members.
• Maintains a solid track record of punctual and reliable attendance
• Assists in training new EVP team members
• Other duties as assigned