Patient Service Representative

Job Description

Patient Service Representative

Facility: Cedars-Sinai Medical Center

Pay Rate: $25-29/hour

Working Hours: 8:00 AM 5:00 PM

Job Description

Cedars-Sinai Medical Center is seeking a Patient access coordinator/ patient access/ patient services to support a new provider patient enrollment initiative. The selected candidate will assist with enrolling more than 2,000 patients into concierge medical service plans by handling patient communications, explaining enrollment details, processing paperwork, and coordinating the enrollment process.

Key Responsibilities

• Handle inbound and outbound patient calls and provide information about concierge medical service plans.
• Answer patient questions and explain available services, plan details, and enrollment procedures.
• Communicate professionally with patients and prospective members over the phone and through email.
• Send payment links, informational pamphlets, and enrollment forms to interested patients.
• Follow up with prospective patients regarding enrollment inquiries and required documentation.
• Process enrollment paperwork and verify that all required information is complete.
• Confirm patient enrollment and communicate next steps.
• Assist with patient check-in coverage during staff lunches and breaks.

Required Qualifications

• High School Diploma or GED required.
• Minimum 3 years of recent experience working in one or more of the following roles:
• Executive Assistant
• High-End Sales
• Patient Service Representative (PSR)
• Enrollment Specialist
• EPIC EXPERIENCE MUST