Patient Service Representative

We are looking for a Patient Service Representative to join the team!

The Patient Service Representative will be responsible for:

• Serving as the primary point of contact for patients in person and by phone
• Greeting patients, assisting with concerns, and escalating issues when appropriate
• Checking patients in and out, collecting co-pays, providing receipts, and reconciling payments
• Verifying patient demographics and insurance information in CS-Link/Epic
• Scheduling appointments and completing patient registration
• Processing and tracking referrals and authorizations for various insurance types
• Handling patient and provider correspondence
• Explaining policies, procedures, or services to patients
• Sanitizing workspaces in accordance with department guidelines

The Qualifications for a Patient Service Representative:

• Experience with medical insurance, referral processes, and benefit plans
• 1 year of recent experience working in a call center
• Ability to understand and follow detailed oral and written instructions
• 2+ years of recent experience as a Patient Service Representative preferred
• Experience using CS-Link/Epic preferred
• Knowledge of medical terminology preferred

Please apply immediately for consideration for a Patient Service Representative.