Patient Service Representative

Client Overview:
We are looking for a Patient Service Representative to join our client, a large, vertically integrated ophthalmology administrative services organization with an extensive office network and opportunities for professional growth. This fast-paced healthcare environment values strong customer service, teamwork, and dependable administrative support.

Salary/Hourly Rate:
$21/hr

Position Overview:
The Patient Service Representative will support daily front-office operations and create a welcoming experience for patients. This role coordinates scheduling, registration, payments, insurance verification, and communication among patients, providers, and clinical staff. Success in this position requires attention to detail, sound judgment, initiative, and the ability to remain composed in a busy medical office.

Responsibilities of the Patient Service Representative:

• Support the office manager with medical inventory tracking and supply ordering.
• Respond to patient inquiries or route questions to the appropriate team member.
• Complete patient registration, intake, checkout, and consent documentation.
• Schedule appointments, tests, and follow-up visits.
• Collect co-pays and outstanding balances accurately.
• Verify insurance coverage, benefits, referrals, and eligibility.
• Submit and follow up on prior authorization requests.
• Communicate with commercial and government payers regarding patient coverage.
• Enter and update patient information in practice management and electronic medical record systems.
• Organize and file medical charts.
• Maintain a clean, orderly, and professional reception area.
• Provide administrative support to clinical and office staff as needed.
• Follow practice procedures, protocols, and patient privacy requirements.
• Resolve service concerns when possible and escalate complex matters appropriately.
• Explain patient rights and responsibilities clearly.

Required Experience/Skills for the Patient Service Representative:

• Previous medical office experience.
• Ability to perform effectively in a fast-paced healthcare environment.
• Capacity to work independently with minimal supervision.
• Strong verbal and written communication skills.
• Excellent attention to detail and organizational ability.
• Proficiency in Microsoft Office.
• Ability to travel between offices as needed.
• Commitment to delivering professional, patient-focused service.

Preferred Experience/Skills for the Patient Service Representative:

• At least three years of experience in a medical office setting.
• Experience working with electronic medical record systems.
• Familiarity with medical billing, insurance verification, and authorization processes.

Education Requirements:

• High school diploma or equivalent is required.
• Bachelor's degree is preferred.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

Job Wrapping ID: #LI-AJ3

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EOE/M/F/D/V/SO

Position ID: 412103