Job Title: Patient Service Representative I - Float
Reports To: Health Center Administrator
Job Summary: Assists Patients, Lead Patient Service Representative, and the Health Center Management (HCM) team in the performance of a broad range of administrative duties.
Qualifications and Requirements:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Job duties may be modified at any time based on business needs.
Essential Job Duties:
- Clinical Administrative Duties.
- Provides PSR coverage needed, at any location, on short notice.
- Schedules and confirms patient appointments.
- Provides and facilitates the completion of necessary patient forms.
- Verifies medical or dental insurance coverage and eligibility.
- Assists patients with presumptive applications for Sliding Fee Discount Program.
- Verifies patient demographic information.
- Informs patients of account balances and takes payments over the counter.
- Answers telephone calls. Responds to caller questions as able and/or transfers calls to appropriate party.
- Takes and documents messages as appropriate.
- Deciphers the correct amount to charge self-pay, prompt pay or sliding fee discount program for patients.
- Greets, interacts with, and assists patients and staff in a professional manner.
- Checks in patients on location.
- Performs records scanning and other lead duties if hired at a center with no lead PSR. Will be designated by HCA.
- Works assigned weekends as required.
- Cleans lobby, restrooms and other patient areas with proper cleaning supplies while using proper Personal Protective Equipment (PPE).
- Follows current CDC guidance in accordance to CCHCI directives for screening all patients and visitors upon entry as necessary.
- Uses and educates patients and visitors on the proper Personal Protective Equipment (PPE) as required.
- Additional Dental Administrative Duties.
- Places all necessary recall plans for patients.
- Calls patients from recall plan reports and schedules patients'' appointments according to recall.
- Verifies patient treatment plans, patient instructions, and summary reports.
- Verifies dental deductible.
- Together with the patient, provider and/ or other members of the dental care team assists with estimates for treatment plans for the patient and reviews with patients.
Additional Administrative Duties if Assigned to Mobile Dental Units.
- Ensures accuracy of provider schedules.
- Verifies chart guard access and prints documents as needed.
- Posts payments and facilitates bank deposits.
- Runs encounter co-pay report as requested.
- Runs and acts on reports as requested.
- Maintains cleanliness of the mobile dental units, discards trash.
Required Minimum Qualifications - Education, Experience, Certificates & Licenses:
- High School Diploma or GED.
- 6 months of experience in customer service or office support.
- Driver''s License and Proof of Insurance may be required if requesting mileage reimbursement. For Float positions, mileage may not be paid.
- A valid Fingerprint Clearance Card required.
Preferred Qualifications - Education, Experience, Certificates & Licenses:
- Experience in a healthcare setting preferred.
Required Language Skills:
- Ability to comprehend and compose instructions, correspondence, and communications in English in both oral and written format.
- Bilingual in English and Spanish may be required based on current staffing patterns, patient population, and/or duty assignment.
- Ability to comprehend and understand limited medical terminology.
Physical Requirements:
- Ability to occasionally exert enough force to move objects weighing up to 10 pounds.
- Ability to continuously remain in a stationary position.
- Ability to constantly move about inside the workplace to assist patients, access files, and operate office or medical equipment, etc.
- Possesses hand-eye coordination and manual dexterity necessary to constantly operate computer, telephone, and other office machinery.
- Possesses close visual acuity necessary to accurately record and view information on a computer monitor, handwritten and typed documents.
- Ability to discern the nature of sounds at a normal spoken volume.
Other Required Knowledge, Skills, and Abilities:
- Ability to add, subtract, multiply, and divide in all measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percentage.
- Ability to gather data in an organized fashion from varied sources.
- Ability to take direction and perform assignments accordingly.
- Ability to deal with challenges involving one or more variables in routine situations.
- Knowledge of prepaid health plans and community health centers preferred.
- Ability to comprehend and understand insurance co-pays.
- Knowledge of HIPAA rules and regulations.
- Computer literacy required.
- Knowledge of Electronic Health Records preferred.
- Ability to provide excellent customer service by mail, telephone, and in-person.
Work Environment & Conditions:
- Work environment is typical of a health clinic setting with occasional exposure to communicable diseases, bodily fluids, and hazardous chemicals.
- Work requires reliable transportation as position requires occasional travel and extended hours to include early mornings, evenings, holidays, and weekends.
- If hired for a float position, the position requires frequent travel to any health center as needed.