Patient Service Representative I- IRMC Physician Group - Full Time

Key Responsibilities:

• Provide excellent customer service during every patient interaction
• Create working relationship with hospital department and provider offices
• Schedule appointment using correct Cerner Solution, following department templets and provider protocols
• Provide patient with instructions related to their appointment type
• Perform Pre-registration functions within Cerner
• Obtain or verify demographic information, insurance information and other data required on every call.
• Responsible for working knowledge of insurances accepted, insurance eligibility software, and insurance websites.
• Obtain insurance eligibility, discuss and correct discrepancies
• Communicate policy on collection of patient out of pocket responsibilities such as co-payments
• Discuss financial options and direct to financial counseling if needed
• Obtain email address, send IRMC.me portal invites
• Complete outbound calls to schedule appointments, verify appointment and pre-register patients
• Stay updated on medical terminology
• Direct patient to correct office/department, provide phone numbers and transfer
• Responsibilities are subject to change

Qualifications:

Experience and Education: Minimum of high school graduate or equivalent. Basic computer knowledge a must. Previous customer service and medical experience preferred.

Knowledge/Skills: Interpersonal communication skills to effectively relate to patients, families and members of the healthcare team. Candidate should possess well developed organizational, multitasking and problem solving skills. Candidate must be able to maintain composure when dealing with stressful situation and use appropriate resources. Candidate is required to have basic computer skill, an understanding of basic medical terminology and excellent customer service.

The IRMC Physician Group is proud to maintain a great work-life balance & company culture, competitive salary & benefits, and career advancement opportunities.