Apply now Job no: 554995Work type: StaffLocation: SacramentoHiring PreferenceEligible on‑campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2, 5, 7, and 9 will be given first consideration in the recruitment.Position SummaryUnder the general supervision of the Director of Clinical Operations the Patient Services Representative coordinates and facilitates a variety of functions in support of Student Health, Counseling & Wellness (SHCWS) Services mission, values, and goals and missions. Incumbent functions with a moderate degree of independence and exercises considerable discretion, judgment and confidentiality as required in a clinical office environment.Provides first point-of-contact for clients/patients, customers, and visitors. Gathers pertinent patient data to facilitate service to the client/patient and receipt of payments for service provided. Provides efficient and accurate customer service to clients/patients with their registration and other needs.FLSA : Non-Exempt (Eligible for overtime compensation)Anticipated Hiring Range : $3,565 per month (Step1) – $4,433 per month (Step12)CSU Classification Salary Range : $3,565 per month (Step1) – $5,092 per month (Step19)Salary step placement will be determined based on relevant qualifications and professional experience.Recruitment Type : Temporary (Annually Renewable)Time Base : Full‑TimeWork Hours : Monday – Friday, 8:00 am – 5:00 pmRequired QualificationsExperience providing reception and clerical duties in an office environment.Exceptional customer service skills.Effective interpersonal skills.Ability to use independent judgment and discretion when responding to routine and non‑routine inquiries and assessing urgency of situations.Effective written and verbal communication skills with ability to convey information clearly and accurately.Fluency in using standard office software packages (e.g., Microsoft Office Suite).Effective organizational skills with the ability to independently prioritize work assignments.Ability to perform standard clerical procedures and practices.Ability to work independently as well as collaboratively with multi‑disciplinary staff.Ability to maintain confidentiality.Ability to obtain BLS CPR and complete FamilyPACT training upon hire.Preferred QualificationsTwo years' experience providing direct customer service.Experience working in a medical office and/or counseling center.Experience working with Electronic Health Records.Familiar with HIPAA.Conditions of EmploymentAbility to pass a background check.Documents Needed to ApplyResume.Equal Employment OpportunityCalifornia State University, Sacramento is an affirmative action / equal opportunity employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity / expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status or disability. Sacramento State hires only individuals who are lawfully authorized to accept employment in the United States.Clery Act NotificationPursuant to the Jeanne Clery Campus Safety Act, the current Annual Security Report (ASR) is available for viewing at . The ASR contains the current security and safety‑related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request by emailing the Clery Director at clery@csus.edu . Under the Clery Act, this position may be designated as a Campus Security Authority (CSA) depending upon the role on campus and/or job duties. If this position is identified by the Director of Clery Compliance as a CSA position, you will be notified via email and will be assigned the appropriate training in CSU Learn.Out of State EmploymentSacramento State, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H‑1‑B Visa).Note to ApplicantsPossession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.Priority Application DatePosting will remain open until filled: Sunday, July 12, 2026 @ 11:55pm PT#J-18808-Ljbffr