Patient Service Representative

Hornet Staffing, Inc, a GEE Group company

San Antonio, TX

JOB DETAILS
SKILLS
Accounting Software, Billing, Billing Records, Claims Processing, Communication Skills, Credit and Collections, Detail Oriented, Finance, Financial Services, Government Regulations, Healthcare, Hospital, Insurance, Leadership, Maintain Compliance, Medical Billing, Medical Records, Operational Support, Patient Care, Presentation/Verbal Skills, Problem Solving Skills, Reconciliation, Regulatory Compliance, Reimbursement, Resolve Customer Issues, Service Delivery, Time Management, Trend Analysis, Unapplied Cash
LOCATION
San Antonio, TX
POSTED
Today

Exciting Fulltime onsite role in Irving Texas with no nights or weekends!Patient Financial Representative – Senior (Onsite)Revenue Cycle | Healthcare | 3–5 Years ExperienceWe are seeking a detail-oriented and experienced Senior Patient Financial Representative to support Revenue Cycle operations and ensure timely, accurate resolution of patient accounts and outstanding balances.This role plays a critical part in billing, collections, cash reconciliation, and account resolution while delivering exceptional service to internal teams, payors, and patients.Experience3–5 years of healthcare revenue cycle/ medical billing experienceExperience in a multi-facility hospital business office environment preferredWhat We're Looking ForSolid understanding of billing, collections, and payor regulationsExcellent written and verbal communication skillsHigh attention to detail and problem-solving abilityProfessionalism and commitment to ethical standardsKey ResponsibilitiesRevenue Cycle OperationsPerform revenue cycle functions to meet or exceed key performance and productivity standards.Review and resolve account inquiries via written, verbal, or electronic communication.Collect and verify patient and payor information to facilitate account resolution.Maintain working knowledge of insurance billing guidelines and third-party payor regulations.Ensure compliance with all organizational, payor, and government regulations.Document account activity accurately within patient accounting systems.BillingReview and correct claim edits.Resolve rejected claims and prepare for resubmission.Process billing requests and reports.Demonstrate knowledge of standard bill forms and electronic claim submission processes.CollectionsFollow up with payors to ensure proper reimbursement.Research and resolve denials, underpayments, and credit balances.Work daily collector queues and reporting systems.Identify trends impacting reimbursement and communicate findings to leadership.Cash ReconciliationReconcile payments accurately and timely with accounting systems and bank statements.Research unapplied cash and resolve discrepancies.Post cash corrections and ensure all receipts are properly applied.Partner with Finance, Facilities, and vendor teams to resolve payment issues.EducationHigh School Diploma or equivalent requiredPost-secondary education preferred

About the Company

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Hornet Staffing, Inc, a GEE Group company