Contract- 13 weeks
Pay rate - $25-28/Hour
Shift- Day 5x8-Hour (08:00 - 17:30)
We are seeking an experienced Patient Access Representative to support hospital admissions and patient registration operations. The ideal candidate will have healthcare experience in patient access, registration, financial clearance, scheduling, or revenue cycle, along with hands-on EPIC experience, including patient scheduling.
This role is responsible for ensuring accurate patient registration, insurance verification, financial clearance, and collection of applicable patient payments while delivering excellent customer service.
Key Responsibilities
- Perform patient registration and admission activities for pre-admitted and walk-in patients across hospital and outpatient departments.
- Complete patient pre-registration, face-to-face registration, and financial intake.
- Verify government and commercial insurance coverage, eligibility, and Workers' Compensation benefits.
- Obtain financial clearance and determine the appropriate patient financial classification.
- Verify insurance electronically, by phone, or through insurance provider websites.
- Schedule patient appointments and navigate the EPIC system to enter and update patient information.
- Search for existing medical record numbers (MRNs) and create new records when necessary while avoiding duplicate patient records.
- Verify physician information and identify physician credentialing or privilege-related issues.
- Interview patients to collect accurate demographic, insurance, and financial information.
- Explain patient financial responsibilities, including co-pays, deductibles, and cash packages.
- Collect required deposits and payments while meeting established collection goals.
- Explain registration and consent forms and obtain required patient signatures.
Required Qualifications
- High School Diploma or GED required.
- Minimum 1 year of healthcare experience in one or more of the following areas: Patient Access, Patient Registration, Financial Clearance, Healthcare Scheduling, Revenue Cycle, Physician Office Administration, Health Insurance or related healthcare functions
- EPIC experience required.
- Must have hands-on experience scheduling appointments in EPIC.
- Strong understanding of patient registration, insurance verification, and financial information.
- Excellent communication, customer service, and patient interviewing skills.
- Ability to accurately enter patient information and handle confidential records.