Patient Services Assistant

Overview:

UnityPoint Health - Allen | 3 General
Full-Time Benefits Eligible | 1.0 FTE (40 hours/week)
Schedule: Monday-Friday, 8:00 AM-5:00 PM with variable hours on Fridays

 

UnityPoint Health - Allen is seeking a compassionate, organized, and service-oriented Patient Services Assistant (PSA) to join our 3 Medical team. In this role, you will serve as a vital connection between patients, family members, providers, and healthcare team members, helping to ensure a positive and seamless patient experience. The PSA acts as a trusted resource for patients by addressing concerns, answering questions regarding healthcare policies and programs, and facilitating communication across the care team.

The ideal candidate is an effective communicator who thrives in a fast-paced healthcare environment and is passionate about providing exceptional customer service. In addition to supporting patient needs, the PSA provides administrative and coordination support to ensure efficient unit operations and high-quality patient care.

 

If you enjoy building relationships, solving problems, and making a meaningful impact on the patient experience, we encourage you to apply.

Why UnityPoint Health?:

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities:

• Greets all patients, families, physicians, and staff with a welcoming attitude and ascertains their needs.  
• Monitors various office needs such as nursing supplies, forms centers, new employee orientation and Epic binders weekly.  
• Provide accurate communication between patient and healthcare teams.  
• Answer phone and direct callers to appropriate resource.  
• Communicates and coordinates any unresolved patient/family issues promptly to clinical leadership.  
• Answers the patients’ needs directly utilizing provided position resources.  
• Reports needs promptly to proper leadership.  
• Communicates with scheduling department any patient concerns regarding schedule or cancelations.  
• Serves as a resource for patients and patients’ families needing direction or information.  
• Maintains knowledge of policies, procedures and programs as required in order to maintain compliance and brings any questions or concerns regarding compliance to the immediate attention of their department leader.  
• Effectively uses software applications in the course of assigned duties.  
• Attends and participates in department meetings and customer service trainings where warranted.  
• Communicate professionally with both internal and external individuals with our company mission, vision, and values in mind.  
• Independently apply critical thinking and problem-solving skills.  
• Serve as a back-up to onsite Administrative Support office duties when needed. 

Qualifications:

Education: 

• High School diploma or equivalent and be 18 years of age required. 

Experience: 

• One (1) year previous clerical, customer service or other experience in a health care setting with general knowledge of computer skills and keyboarding required.  

License(s)/Certification(s): 

• None.