Patient Services Coordinator (General Services)

Base Pay: $22.00 - $32.50 / hour JOB SUMMARY Under the supervision of the Center Manager, the Patient Services Coordinator is to provide direct and indirect clerical and appointment support to the X-Ray department. Responsible for pre-registration, financial determination, appointment scheduling, and coordinating of all front office and registration functions. Coordination, processing and scheduling of medical referrals including prior authorizations, and will work with staff and patients to ensure clinician referrals are completed as determined by clinically accepted guidelines. Serves as liaison between clinical teams and other staff, other agencies, and patients. JOB DUTIES AND RESPONSIBILITIES Patient Scheduling and Registration · Monitors no-shows/cancellations for available slots where walk-ins or add-ons can be placed · Pre-registers all patients asking and recording answers to all pre-registration questions · Removes the day's cancellations from the computer Check In · Greets patients and visitors in a prompt, courteous, and helpful manner · Enters all demographic and financial information into the system accurately · Performs financial transactions at the time of the visit including collecting all co-payments · Assists patients in obtaining records from other facilities, including getting appropriate signatures on medical records release forms Check Out · Performs financial transactions at the time of the visit · Accurately closes the day and balances cash bag Phones · Answers telephones, handling calls as needed and taking messages when appropriate · Maintains appropriate boundaries concerning medical advice, patient triage and priority of communication to clinicians; refers calls to the triage nurse for all issues outside of routine appointments, refill requests or test result messages Patient Program Coordination · Evaluate financial status of all patients · Determine patient eligibility for appropriate programs · Assist patients with enrollment applications · Follow up on all pending applications to ensure enrollment process is completed · Educate the patient regarding financial responsibility and SCHC policies regarding payment · Assist in training as needed Health Information Services Duties · Maintains and protects patient confidentiality of medical records · Maintenance of patient records in the EHR system · Accurately pulls and delivers patient paper charts requested by clinical teams, Administration, and other authorized in-house personnel · Uses all resources available in the effort of completing the referral process(i.e., phone, fax, computer, email) · Assists in the scheduling process of inbound referrals from outside providers · Works with management in the use of the patient portal to provide patient communications, reminders, and other electronic messages from the referral team · Maintains open communication in the referral center by sharing acquired information with team members · Processes incoming documents (paper and eFax) for Indexing into chart · Accurately performs data entry and retrieval on computers as needed, including making appropriate changes in chart activity status and performing chart tracking functions · Answers telephone calls for patient chart requests, reports, and additional information needed by authorized personnel · Provides assistance to patients and patient representatives with completion of medical records release forms Other Duties · Communicates frequently with the clinical team regarding patient requests, scheduling issues or other aspects of duties · Effectively maintains and protects the confidentiality of all medical records and patient information · Attend seminars and trainings to maintain current knowledge or financial programs · Maintain accuracy of patient demographics and financial information in current system · Prepares for next day's clinic · Reports any safety hazards · Keep work and lobby areas tidy · Perform other duties as assigned KNOWLEDGE, SKILLS, AND ABILITIES · Average proficiency using a computer to accomplish work · High level of skill in maintaining calm, professional, courteous and helpful demeanor in times of stress · Skill in making appropriate decisions to benefit patients and meet SCHC objectives · Ability to prioritize work and complete it on a timely basis with minimal supervision · Strong customer service approach to problem solving situations · Ability to read, write, understand and spell English and medical terminology correctly EDUCATION & EXPERIENCE · High school diploma required or equivalent · Ability to read, write, understand and spell English and medical terminology correctly · Excellent people skills and customer service orientation · Basic Computer or keyboarding skills · Typing 35 WPM or above PREFERRED QUALIFICATIONS · Experience working with common health care programs · Experience working with patient registration procedures · Basic knowledge of medical or dental terminology BENEFITS Competitive Wages Medical Insurance Dental Insurance Vision Insurance 403 (b) Retirement Plan with matching employer contribution Long-term Disability coverage Accidental Death and Dismemberment Life Insurance Flexible Spending Account Paid Vacation Paid Holidays CME with stipend, for those eligible Employee Assistance Program Jury Duty Pay Bereavement Pay Health Club Membership Discounts Prescription Discount Program 529 College Savings Plan Educational Reimbursement Free Teledoc service for benefit eligible employees Shasta Community Health Center is an Equal Opportunity Employer