Patient Services Coordinator, TSC

The Surgical Clinic (TSC) is Middle Tennessee's premier multi-specialty surgical practice, dedicated to utilizing the latest medical technology while prioritizing patient care, convenience, and satisfaction. With over 40 surgeons, our patient-focused clinics are conveniently located, providing access to advanced surgical procedures close to home.

Why Join Us? At The Surgical Clinic (TSC), we believe that our people are the heart of our success. As Middle Tennessee's premier multi-specialty surgical practice, we are committed to fostering a supportive, collaborative, and innovative workplace where every team member can thrive.

Job Description:

The Medical Assistant Scheduler within the Podiatry service line of The Surgical Clinic is a dynamic, cross-trained team member who supports both clinical and administrative functions. This role combines medical assisting responsibilities with surgery scheduling, ensuring seamless patient care and efficient office operations. The ideal candidate is a highly organized, detail-oriented, and patient-focused Medical Assistant with strong communication and multitasking skills.

ESSENTIAL FUNCTIONS:

• Coordinates surgical scheduling, including pre-operative testing, post-operative appointments, provider calendars, and surgery center logistics.
• Obtains prior authorizations and verifies insurance coverage for procedures to ensure financial and clinical clearance.
• Maintains accurate and compliant clinical documentation, including operative notes, orders, and authorizations.
• Educates and prepares patients for procedures, providing pre-operative instructions and addressing questions.
• Rooms patients, reviews and updates medical histories, allergies, medications, and EMR records.
• Performs clinical support during in-office podiatry procedures, such as staple and suture removal, nail and skin procedures, wound care, dressing changes, and other treatments under provider guidance.
• Prepares and maintains exam rooms, ensuring cleanliness, safety, and adequate medical supplies.
• Administers medications or injections as ordered (if certified), following safety protocols.
• Performs diagnostic tasks, including x-rays, and supports providers with documentation, orders, and follow-up care.
• Manages patient flow, including greeting patients, check-in/check-out, co-pay collection, insurance verification, and follow-up scheduling.
• Answers and routes multi-line phone calls, ensuring timely communication with patients, providers, and external partners.
• Orders, manages, and tracks durable medical equipment and laboratory supplies to ensure clinic readiness.
• Coordinates referrals to physical therapy and other specialties, processing physician-signed orders.
• Communicates results of imaging, biopsies, and cultures to providers and patients in a timely manner.
• Responds promptly to patient, provider, and clinical requests while adhering to clinic policies, procedures, and compliance standards.
• Performs other related duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

• Proven ability to multi-task in fast paced environment is essential.
• Strong organizational skills and attention to detail.
• Knowledge of OSHA requirements for safe handling of blood and body fluids.
• Skill in computer applications.
• Skill in verbal and written communication.
• Skill in gathering and reporting information.
• Exceptional Skill in customer service, i.e., answering phone, greeting patients.
• Ability to work effectively with staff, and other internal and external sponsor and agencies.
• Demonstrates a positive, respectful, empathetic attitude at all times.

EDUCATION & EXPERIENCE:

• High School diploma or GED.
• X-ray certification is required or must be obtained within three months of hire.
• Completion of a Medical Assistant training program and/or certification (CMA, RMA, or CCMA) is preferred.
• Minimum of two years of experience in surgery scheduling and/or MA experience is preferred.
• Strong knowledge of medical terminology and surgical procedures.
• Proficient in EMR systems (preferably eCW) and Microsoft Office.
• Ability to multitask and prioritize in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Ability to work closely with patients' feet in the treatment and care of podiatric conditions.

PHYSICIAL REQUIREMENTS:

• Ability to sit, stand, and walk for extended periods.
• Frequent use of hands, reaching, and handling.
• Occasional lifting of up to 50 pounds.