Patient Services Coordinator/UKHC

Posting Details

Posting Details

Job Title Patient Services Coordinator/UKHC Requisition Number RE56446 Working Title Patient Services Coordinator - Shriners Department Name MG102:MG CLINICAL PRACTICE OPHTH (PB ONLY CC Work Location Lexington, KY Grade Level 07 Salary Range $17.50-27.31/hour Type of Position Staff Position Time Status Full-Time Required Education

HS

Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies Required Related Experience

5 yrs

Required License/Registration/Certification

None

Physical Requirements

Sitting at computer workstation for extended periods, repetitive motion, standing or walking with objects up to 10 lbs, and lifting, pushing, and/or pulling objects up to 50 lbs.

Shift

Primarily Monday - Friday 8:00am - 5:00pm, other shifts as assigned.

Job Summary

The Patient Service Coordinator serves as a point of contact for patients, ensuring a welcoming, organized, and efficient experience in a busy ophthalmology practice. Responsibilities include scheduling appointments, managing patient check-in and check-out, verifying insurance coverage, coordinating referrals, surgical scheduling, authorizations, maintaining accurate patient records, and handling patient inquiries.

This role requires strong communication, multitasking, problem-solving, and customer service skills to support clinical staff, optimize patient flow, address scheduling needs, and ensure high-quality patient care.

Skills / Knowledge / Abilities

MS Windows, EPIC, Telephone etiquette, customer service

Does this position have supervisory responsibilities? No Preferred Education/Experience

Prefer at least 6 months of customer service, medical office, or care coordination experience.

Deadline to Apply 11/18/2026 Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• • How many years of paid work experience do you have managing physician clinical and surgical schedules?

• None

• More than 0, up through 1 year

• More than 1 year, up through 3 years

• More than 3 years, up through 5 years

• More than 5 years

• • Describe how you keep track of responsibilities and tasks requiring your attention. Describe a time when this was unsuccessful and how you handled the situation.

(Open Ended Question)

• • Please describe a time when you provided exceptional customer service and include specific details regarding the situation.

(Open Ended Question)

Applicant Documents

Required Documents

• Resume

Optional Documents

• Cover Letter