Urgent Backfill Needed
**ALL CANDIDATES MUST BE *** EMPLOYEES OF THE SUBMITTING AGENCY**
JOB TITLE: Patient Access Representative / Registrar
LOCATION: 119 Belmont Street, Worcester, MA 01605
POSITION TYPE: Local / Onsite
SCHEDULE:
Full-Time, 40 Hours Weekly
7:00 AM 3:30 PM
Weekend and Holiday Rotation Required
Week 1: Monday, Tuesday, Wednesday, Thursday, Saturday
Week 2: Sunday, Tuesday, Wednesday, Thursday, Friday
CONTRACT TYPE: Contract with potential for Temp-to-Perm conversion based on performance, attendance, and business need
START DATE: ASAP Upon clearance
IMPORTANT CALL OUTS:
Interviews conducted via Microsoft Teams
Weekend and holiday rotation required
Temp-to-perm opportunity available
Parking fee applies: 2nd or 3rd Shift: ***/week; Day Shift Shuttle: ***/week
Dress Code: Business Casual or Scrubs (No Crocs or open-toed shoes)
REQUIRED QUALIFICATIONS
EDUCATION:
High School Diploma or GED required
EXPERIENCE:
Minimum 1 year of healthcare patient access, patient registration, admissions, scheduling, insurance verification, medical front office, or healthcare customer service experience required
Experience working in a fast-paced, high-volume healthcare environment
Experience collecting and verifying patient demographic and insurance information
Strong customer service and communication skills
Strong data entry skills with attention to detail
CERTIFICATIONS: None required
TECHNICAL SKILLS:
Proficient computer and data entry skills
Experience using Windows-based systems and navigating multiple applications
Ability to accurately document and maintain patient information
OTHER REQUIREMENTS:
Ability to work effectively in a team-oriented environment
English speaking, reading, and writing proficiency
Reliable attendance and punctuality
Ability to work onsite in a hospital outpatient and Emergency Department environment
PREFERRED QUALIFICATIONS:
EDUCATION: Associate Degree or Healthcare-related certificate
EXPERIENCE:
12 years of hospital registration, patient access, admissions, insurance verification, scheduling, or revenue cycle experience
Emergency Department, Labor & Delivery, or inpatient admissions experience
Previous insurance authorization or verification experience
TECHNICAL SKILLS:
Experience with hospital registration systems (Epic, Cerner, Meditech, or similar)
Knowledge of medical terminology
OTHER: Bilingual speaking, reading, and writing skills
KEY RESPONSIBILITIES:
Register patients and accurately enter demographic, insurance, and related information into patient registration systems
Obtain required patient signatures including HIPAA and Consent to Treat documentation
Verify insurance eligibility, referrals, pre-authorizations, and pre-certifications
Resolve insurance discrepancies and obtain required coverage information
Verify workers compensation and automobile insurance coverage when applicable
Schedule and arrive Radiology, Laboratory, and ancillary service appointments
Complete Emergency Department and Labor & Delivery registrations
Coordinate services across multiple departments to support patient care
Collect patient financial responsibilities including copays, deductibles, coinsurance, balances, and self-pay amounts
Perform Surgical Day admissions
Manage bed control, transfers, admissions, and discharge activities
Provide patients with preparation instructions for scheduled services and procedures
Assess patient financial needs and coordinate referrals to financial counseling
Perform clerical duties including records retrieval, faxing, filing, typing, transcribing, and mailing
Maintain accurate records, logs, files, and departmental documentation
Complete online death certificate registry documentation
Receive and secure patient valuables
Monitor Patient Access and Revenue Cycle work queues to support accurate and timely billing
Maintain compliance with departmental policies, quality standards, and safety regulations
Participate in meetings, training, and continuous improvement initiatives
Perform additional duties as assigned