Patient Services Representative 3

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Job Title

Patient Services Representative 3

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Job ID

89426

Location

Sacramento

Full/Part Time

Full Time

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Job Summary

#LI-DNI

The incumbent is responsible for sustaining an environment of intrinsic good will for the practice while providing optimum services to patients. This position performs a variety of duties, providing front office support for the department/clinical team for which it is assigned.

Percentages of time allocated to functions in this position description are a guideline only. Individual assignments and time actually worked in each functional area may vary based on the department's operational needs.

This posting is a Transfer/Promotional opportunity for UCD/UCDHS Employees (internal candidates). Applications from current UCD/UCDHS employees will be considered first. Applications from the public/external candidates may be considered if an internal candidate is not selected as the most qualified applicant.

Apply By Date: 11/02/2026 at 11:59PM.

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

High School / GED equivalent or related work experience

Experience with practices and protocols related to medical office and/or health care scheduling or insurance procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)

Ability to accomplish a variety of concurrent assignments in an effective and efficient manner, demonstrating ability to organize, prioritize and complete assignments in a designated time frame. Ability to adjust to changing workload or assignments and pressures of increased workload or deadlines.

Problem solving skills to independently define a problem identify the resources available to help solve the problem, create viable solutions and take the necessary action to implement problem resolution and ensure prompt and satisfactory resolution.

Decision making skills to independently exercise delegated authority to take action and to appropriately seek assistance from others when limits of delegated authority have been reached.

Interpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy and professionalism, both in person and on the telephone; and to effectively respond to individuals who may be angry or upset.

Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management, (i.e. scheduling, template maintenance, maintenance of demographic and insurance information).

Typing skills sufficient to use computer keyboard for timely and accurate input and production.

Writing skills, using proper English grammar, spelling and punctuation, sufficient to compose messages and/or routine correspondence, which is clear, concise and easy to understand.

Bookkeeping skills sufficient to maintain accurate records of patient financial transaction, prepare related financial reports, balance cash box, and prepare deposits.

Organizing skills to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions.

Filing skills to maintain logs and files of information in alphabetical, chronological and/or numerical order, such that it is current and easily retrievable. Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAA.

In depth knowledge of health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee-for-service, county funded coverage, and worker's compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients.

Knowledge of ICD-10, CPT and HCPCS coding guidelines sufficient to accurately identify services performed, including diagnoses, procedures, and supplies. Knowledge and experience of practices and protocols related to medical office procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)

Preferred Qualifications

Three (3) years of customer service experience and/or call center experience

Recent experience with EMR, such as EPIC, including In Basket and Work Queues.

Training or equivalent recent experience in billing, authorizations, referrals, medical terminology, and comprehensive insurance plans and products.

Recent experience in outpatient medical office.

Experience working in a front office for a clinic, physician or health insurance company processing referrals or authorizations for patient services. Examples could include scheduling, ordering patient records to support diagnosis or medical necessity.

Previous experience in the specialty of the hiring outpatient clinic.

Demonstrated knowledge of Health System and UCD policies and procedures, or ability to learn.

Comprehension of University requisition systems, including those needed for ordering supplies and medical records.

Key Responsibilities

50% - Coordination of Medical Office Services

50% - Additional Job Functions

Department Overview

The UC Davis Department of Obstetrics and Gynecology is committed to providing the highest quality care to women in every stage of her life, whether she is seeking contraceptive or fertility advice, care during and after pregnancy, or treatment for menopausal symptoms. The OBGYN Clinic completes approximately 25,000 visits per year at the Ambulatory Care Center and in Sacramento. In addition to general obstetrics and gynecology, services are provided in the subspecialties of Dysplasia, Endocrinology, Perinatology, Prenatal Diagnosis, Oncology, Urogynecology, and Family Planning. The OBGYN department provide abortion services.

POSITION INFORMATION

Salary or Pay Range: $31.24 - $38.84

Salary Frequency: Hourly

Salary Grade: 266

UC Job Title: MED OFC SVC CRD 3

UC Job Code: 009214

Number of Positions: 1

Appointment Type: Staff: Career

Percentage of Time: 100%

Shift (Work Schedule): 8:00am to 5:0 pm, occasional Weekends

Location: Ellison Ambulatory Care Center (HSP098)

Union Representation: EX-Patient Care Technical

Benefits Eligible: Yes

This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining units employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

High quality and low-cost medical plans to choose from to fit your familys needs

UC pays for Dental and Vision insurance premiums for you and your family

Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave

Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement

Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement

Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement

Access to free professional development courses and learning opportunities for personal and professional growth

WorkLife and Wellness programs and resources

On-site Employee Assistance Program including access to free mental health services

Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage

Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles

Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

Standing - Occasional Up to 3 Hours

Walking - Occasional Up to 3 Hours

Sitting - Frequent 3 to 6 Hours

Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours

Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours

Bending/Stooping - Occasional Up to 3 Hours

Squatting/Kneeling - Occasional Up to 3 Hours

Twisting - Occasional Up to 3 Hours

Reaching overhead - Occasional Up to 3 Hours

Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

Sustained attention and concentration - Frequent 3 to 6 Hours

Complex problem solving/reasoning - Occasional Up to 3 Hours

Ability to organize & prioritize - Frequent 3 to 6 Hours

Communication skills - Frequent 3 to 6 Hours

Numerical skills - Occasional Up to 3 Hours

Constant Interaction - Frequent 3 to 6 Hours

Customer/Patient Contact - Frequent 3 to 6 Hours

Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Must be willing to work overtime, variable days (including weekends), hours, and locations as required to meet business needs of the practice.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment

The duties or functions of this position include the handling of cash (or cash equivalents)

This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together. As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here.

The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesnt match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks

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