Patient Services Representatives – 2 Appleton Positions Available!
Join Our Team at Ear, Nose, and Throat Specialists of Wisconsin!
Are you passionate about helping others, love delivering great customer service, and thrive in a positive, team-first environment? If so, we’d love to meet you!
Ear, Nose, and Throat Specialists of Wisconsin is growing, and we're excited to announce TWO full-time Patient Services Representative opportunities in Appleton!
We're hiring for two different roles:
Front Desk Patient Services Representative – Perfect for someone who enjoys face-to-face interactions, welcoming patients, and creating a positive experience from the moment they walk through our doors.
Call Center Patient Services Representative – Ideal for someone who enjoys helping people over the phone, coordinating appointments, and keeping things organized in a fast-paced environment.
Both positions play an important role in helping our patients receive the care they need!
At ENT Specialists of Wisconsin, we believe in more than just work—we believe in balance, support, and a culture where every employee feels heard and valued. If you're looking for a workplace where people genuinely care about each other and where your contributions matter, you've found it.
What Makes Our Workplace Special:
Flexible working hours for better work-life balance
Autonomy in your role and the ability to make a real impact
Growth opportunities and on-the-job training
A relaxed, casual environment with supportive, friendly coworkers
Fun company perks and a people-first culture
What You'll Do:
Front Desk Position – Appleton
Welcome and check in patients with warmth and professionalism
Confirm online bookings and assist with patient check-in and check-out
Verify patient demographics, insurance information, and scan necessary documents
Prepare patient charts for upcoming appointments
Answer patient questions and help ensure a smooth, positive office experience
Collaborate with clinical and administrative teams to keep daily operations running smoothly
Call Center Position – Appleton
Answer incoming patient calls with professionalism, patience, and a friendly attitude
Schedule, reschedule, and confirm patient appointments
Assist patients with questions and direct calls to the appropriate departments
Accurately enter and update patient information in our electronic medical record (EMR) system
Manage multiple tasks while providing exceptional customer service
Communicate with team members through EMR, email, and Microsoft Teams
What We're Looking For:
A high school diploma or equivalent
At least 1 year of experience in a customer service or office setting
Availability for full-time hours, Monday–Friday (40 hours/week)
Strong communication and organizational skills
A positive, team-oriented attitude and a willingness to help others
Ability to multitask and remain professional in a busy environment
Comfort using computers and learning new technology
Previous medical office experience is a plus, but not required!
Both positions are based in Appleton, WI.
Why You'll Love Working Here:
Generous paid time off (starts accruing immediately!)
Schedule flexibility
Comprehensive health care coverage (individual & family)
Annual education allowance
401(k) retirement plan + year-end profit sharing
Company-paid short- and long-term disability coverage
Paid holidays—including a personal “floating” holiday just for you
Two Great Opportunities. One Amazing Team!
Whether you love greeting patients face-to-face or helping them over the phone, we have an opportunity for you!
Apply today and let us know whether you're interested in our Front Desk position, Call Center position, or both!
We look forward to meeting you!