The Staff Pad is proud to partner with a reputable
health center in Pomona, CA committed to providing access to high-quality
healthcare while empowering patients, employees, and community partners to
improve their well-being and strengthen the health of the communities they
serve.
We are seeking dependable Customer Service
Representatives to deliver exceptional service and enhance the patient
experience by ensuring a welcoming, timely, and accurate check-in process.
Reporting to the Clinic Manager, the Customer
Service Representatives are responsible for greeting and assisting patients and
visitors with courtesy, professionalism, and respect while creating a positive
first impression.
Schedule: Full-Time
What You’ll Do
Key Responsibilities
- Welcome patients and clinic visitors
with a warm, friendly smile
- Greet and assist all patients and
visitors promptly, courteously, and professionally
- Treat patients, visitors, and staff with
dignity, kindness, and compassion
- Deliver exceptional customer service to
enhance the patient and staff experience
- Support smooth patient flow by promptly
completing check-in and communicating next steps
- Verify patient eligibility and assist
with enrollment in additional programs based on program qualifications
- Verify and update patient demographics,
insurance, and other required information in the EMR
- Collect payments and follow cash-handling
procedures established by the Finance Department
- Obtain required patient documentation,
including photo ID, insurance, Medi-Cal, Medicare, and/or Social Security cards
- Assist patients with completing required
forms
- Notify back-office care team members
when patients complete the check-in process
- Confirm appointments & follow up on
appointment no-shows as directed
- Maintain assigned program logs as
directed by the Clinic Manager
- Actively participate in assigned care
team meetings
- Complete assigned clinic closing duties,
including securing the facility at the end of the shift
- Maintain a safe, comfortable environment
for patients, families, and staff
- Follow HIPAA standards and maintain
strict patient confidentiality
- Perform other duties and
responsibilities as assigned
What We Are Looking For
Skills and Attributes
- Excellent customer service and
professional phone etiquette
- Strong computer skills, including
keyboarding, Windows, and accurate data entry
- Bilingual in English and Spanish
preferred
- Exceptional patient relations and
interpersonal skills
- Ability to work effectively with diverse
populations
What You Can Expect
Work Environment
- Fast-paced clinic front-office
environment
- Frequent interaction with patients,
visitors, and staff
- Shared office space with extended
computer use
- Occasional travel to clinic and
meeting locations within the service area
Compensation and Benefits:
- Competitive Pay
- Medical, Dental and Vision Insurance
- Holiday Vacation and Sick Leave
- Employee Assistance Program
- Life Insurance (Basic + Voluntary)
- Tuition Reimbursement
- 403(b) Retirement plan with 6% match
If you are a compassionate, service-minded
professional who enjoys helping others and creating positive patient
experiences, we’d love to hear from you. Join a team where your dedication and
attention to detail help patients feel welcomed, supported, and cared for at
every visit. Apply today !