Patient Services Representative

A healthcare network in Brooklyn, New York City is seeking a new Patient Services Representative to support patient intake, scheduling, registration, and front-desk operations in a busy Breast Cancer Center setting.

About the Opportunity:

• Schedule: Monday to Friday
• Hours: 9am to 5pm
• Setting: Ambulatory Care Center

Responsibilities:

• Answer telephones and greet patients in a professional, customer-focused manner
• Check in patients, verify forms, and enter demographic and financial information into electronic systems
• Verify insurance eligibility, process referrals and authorizations, and collect co-pays and balances due
• Schedule and confirm appointments and diagnostic tests based on patient, provider, and facility needs
• Support patient flow, direct visitors appropriately, and escalate issues to the supervisor as needed

Qualifications:

• At least 1 year of Clerical or Customer Service experience
• High School Diploma / GED
• EMR experience
• Knowledge of medical terminology and HIPAA guidelines
• Ability to communicate effectively with patients, families, providers, and clinical staff
• Excellent customer service, telephone etiquette, organizational, and data entry skills
• Ability to manage multiple tasks and maintain confidentiality

Desired Skills:

• Associate's and/or Bachelor's Degree
• Bilingual (English and Cantonese or Mandarin)
• Experience in a high-volume healthcare setting
• Experience with registration, billing, or scheduling systems
• Familiarity with Microsoft Office and medical office computer systems