Patient Services Representative I (Per-diem/On-Call)

We're hiring a Per-diem Patient Services Representative I (PSR I) to join our Radiology team. In this role, you will provide excellent and compassionate customer service to patients. Key responsibilities include scheduling, confirming appointments, providing prep instructions, entering orders, and supporting front-desk medical reception as needed. This entry-level position offers opportunities to expand your responsibilities, build new skills, and gain valuable hands-on experience. The ideal candidate is organized, poses a positive and flexible attitude and has strong communication skills.

Location:

Beautiful Olympia, Washington. Geographically located between the salt waters of the Puget Sound and the fresh waters of Budd Inlet and the Deschutes River. The South Sound offers stunning views of Mt. Rainier and the Olympic Mountain range.

Compensation:

The pay scale is $21.24 - $29.99. Pay is influenced by factors specific to the applicants job-related experience, knowledge, skills, abilities. 15% will be added to the base wage, in lieu of benefits.

Work Schedule:

Weekdays. Schedule varies depending on coverage needs.

Benefits:

• Paid sick leave (PSL) accrual
• 401(k) retirement plan - upon meeting eligibility requirements, employees may receive employer matching contributions up to a specified limit. Additionally, eligible participants may receive an annual profit-sharing contribution

Position Summary:

• Professional and compassionate communication with all patients
• Perform a variety of clerical functions to support the overall Imaging Center
• Provide excellent customer service to ensure a positive patient experience
• Manage busy times in a friendly and efficient manner
• Verify and ensure the accuracy of patient demographic and insurance information
• Collect and scan necessary documentation
• Accurately enter incoming orders in a timely manner
• Handle confidential patient information with discretion and compliance with HIPAA regulations

Qualifications and Requirements

• High School diploma or equivalent
• Minimum of 1 year experience in a customer service position, required.
• Minimum of 1-year medical office experience, preferred
• Must be very proficient in computer skills, multi-tasking and working with several software programs at the same time
• Demonstrates a professional demeanor in appearance and behavior in all work-related interactions

Our Values

As a Radia employee, we'll rely on you to reflect our mission and values.

At Radia Imaging Services, our mission is to deliver compassionate, patient-centered care through advanced imaging technology and expert clinical teamwork. We are committed to providing accurate, timely, and accessible diagnostic services that support better health outcomes for every patient we serve.

Our values guide everything we do:

• Excellence - We hold ourselves to the highest standards of clinical quality, accuracy, and safety.

• Compassion - We treat patients and families with respect, dignity, and empathy.

• Collaboration - We partner with providers, staff, and communities to ensure seamless, supportive care.

• Innovation - We embrace continuous improvement and leading-edge technology to better serve our patients.

• Integrity - We act with honesty, professionalism, and accountability in every interaction.

South Sound Radiology is an Imaging Center of Radia. Radia is one of the largest and most progressive radiology groups in the nation. Our team of more than 200 board-certified radiologists, with specialty training in everything from Mammography to Neuroradiology and Musculoskeletal to Interventional, provide more than 50 hospital and specialty clinic partners with on-site radiology coverage and interpretations.

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