Patient Services Representative

Patient Services Representative at UnitedHealth Group

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Patient Services Representative

Monroe New York

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Patient Services Representative

Requisition number 2354166

Job category Healthcare Delivery

Primary location Monroe NY

Date posted 04022026

Overtime status Non-exempt

Travel No

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Optum NYNJ is seeking a Patient Services Representative to join our team in Monroe NY.

Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team youll be an integral part of our vision to make healthcare better for everyone.

At Optum youll have the clinical resources data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be whileCaring. Connecting. Growing together.

ThePatient Services Representative greets and registers patients in a prompt pleasant and helpful manner as well as instructs directs and schedules patients and visitors. The Patient Services Representative receives payments from patients issues receipts and posts payment data.

Schedule

This position follows a Monday-Friday schedule with rotating Saturdays. The role includes a 37.5‑hour work week structured as five 8‑hour shifts between 630 a.m. and closing approximately 800 p.m.. Final scheduling and shift assignments will be determined by the supervisor upon hire.

Location

855 State Route 17M Monroe NY 10950

Primary Responsibilities

Adheres to standards of professionalism set by the Practice. Always maintains professional appearance by adhering to dress code and wearing identification badge. Demonstrates and maintains professionalism in behavior and courtesy toward the patients and staff. Respects confidentiality and is HIPAA compliant in all aspects of communication regarding patient Practice and staff members. Functions as a member of a team committed to quality patient care. Takes initiative to keep informed of newrevised Policy and Procedures Standards of Care and incorporates these into practice. Attends and participates in mandatory quarterly staff meetings huddles. Completes Mandatory Education timely and consistently. Attends and participates in training review classes and projects as assigned. Handles difficult situations and people with tact professionalism and H.E.A.R.T. Accurately documents patient complaints and concerns ensuring the patient feels heard and supported. Appropriately escalates issues to the designated personnel for timely resolution. Demonstrates good judgment in escalating difficult situations and people to Management personnel. Demonstrates professionalism in attendance & punctuality. Consider number of unauthorized or unscheduled absences a pattern of before and after weekend absences tardiness and early departures and long meal periods in accordance with the policy. Promotes a positive work attitude fostering teamwork and acceptance of management decisions. Supports on-site training initiative for new Patient Services employees. Assists co-workers whenever possible to achieve office goals and patient satisfaction. Works independently takes initiative in completing assignments and does so without reminder. Completes all miscellaneous work assigned by Director Assistant Director Manager Supervisor Team Leader or Physician accurately and in a timely manner. Opens office as needed turns on copiers terminals and printers and updates computer for current days session. Communicates with clinical staff to keep patient informed of appointment status. Verifies insurance eligibility and coverage by phone independent website RTE or EPIC at time of service. Verifies patient demographic and insurance information at time of visit. Assures all demographic and insurance information is accurate complete and up to date in the patients chart. Scans current insurance card and photo identification into system. Provides explains and reviews for accurate completion all Registration forms consent forms and obtains signatures as required. Provides and explains the Authorization to Release Health Information to patient at their request and documents appropriately. Discusses balances due including past balance co-payments co-insurance and deductibles referring to Patient Accounts as necessary takes responsibility for collecting and posting payments from patients at time of service via check money order or credit card in compliance with our policies and procedures. Offers patients My Chart activation in compliance with Meaningful Use guidelines. Provides After visit Summary in compliance with ACO guidelines. Follow end of day check process daily to total and balance collections. Begins the check in process in EPIC. Act on notations and completes the check in process successfully. SchedulesCancelsReschedules patient appointments as ordered by the physician adhering to scheduling policies and procedures. Obtains HMO insurance referrals as required for maximum reimbursement of services rendered. Notifies management or other departments appropriately using Clerical Templates for various issuesrequestsreasons. Maintains supply inventories and equipment necessary for the effective performance of the job communicates supply needs to the office supervisor in a timely manner. Maintains a neat organized orderly environment in the reception and waiting room areas including physician business cards brochures signage etc. Closes office as needed ensuring all patients accounted for and discharged. May be required to set alarm. Actively demonstrates good oral and written communication skills with both internal and external customers. Demonstrates flexibility in schedule to meet patient and office needs. Participates in a rotating schedule for holidays and weekends if applicable. May be required to adjust shifts to meet the operational needs of the practice. Cross-trained in all specialties to ensure continuity of service and coverage across the department. All staff are hired for the building not a specific suite or specialty and expected to adapt to evolving practice needs. Maintains the kiosk representative station when assigned assisting patients with check-in navigation and general inquiries to ensure a welcoming and supportive experience. Works with a sense of urgency. Performs other tasks as required for the effective and efficient functioning of the Practice when directed to do so by Supervisory and Managerial personnel. Actively monitors and works assigned and unassigned work queues during downtime to support efficient operations and ensure timely patient service. Responds to emails promptly and professionally ensuring all inquiries and concerns are addressed in a timely manner. Utilize Reply All when needed. Performs other duties

What are the reasons to consider working for UnitedHealth Group

Put it all together - competitive base pay a full and comprehensive benefit program performance rewards and a management team who demonstrates their commitment to your success. Some of our offerings include

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental Vision Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401k Savings Plan Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits pet insurance legal insurance LTC Insurance etc. More information can be downloaded athttpuhg.hruhgbenefits

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide