Job Duties and Responsibilities:
- Greet patients and visitors on the phone or in person with professionalism representing the Gritman Way
- Maintains a positive attitude works well with all staff and departments
- Monitor call queue and/or lobby for wait times or issues
- Protect patient rights by maintaining strict confidentiality
- Enters quality phone notes/patient cases Prepare end of day deposit reconciliation paperwork
- Maintains accurate and complete patient accounts
- Quality Data input of insurance information
- Appropriate scheduling of appointments
- Obtains appropriate information from patients for new and existing accounts
- Responsible for keeping the reception area clean
- Maintains a balanced cash drawer
- Consistently demonstrates AIDET
- Registers patients for the portal Performs opening and closing tasks
- Collects copays/outstanding balances
- Assists in the preparation of proper paperwork for appointment/chart prep
- Responds to simple face-to-face medical record requests from patients
- Reviews and researches patient concerns/complaints
- Works with Epic to problem solve workflow issues when a patient is having difficulty checking in.
- Manages patient appointment confirmation through Epic.
Job Requirements:
- Work Experience: Experience working with computers.
- Knowledge, Skills, and Abilities: Basic office functions, excellent customer service, written and verbal communication, positive attitude, ability to work closely with others, critical thinking, flexibility, computer skills.
Preferred Qualifications:
- Prior education and/or experience in a medical office.
Functional Demands:
- Population(s) served: Neonatal, pediatric, adolescent, adult, geriatric, diverse demographics.
- Physical Demands: Fast-paced environment, some lifting, reaching, pushing, pulling, sitting, standing, corrected vision and hearing required.
- Environmental Conditions: Indoors, exposure to limited outdoor environment, exposure to public germs and viruses.
Organizational Expectations:
- Provides a positive and professional representation of the organization.
- Promotes a culture of safety for patients and employees through proper identification, reporting, documentation, and prevention.
- Maintains hospital standards for a clean and quiet environment.
- Maintains competency and knowledge of current standards of practice, trends, and developments in related scope-of-practice or job role.
- Participates in ongoing quality improvement activities.
- Maintains compliance with organization's policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards.
- Complies with organizational and regulatory policies for handling confidential information.
- Demonstrates excellent customer service through their attitude and actions, consistent with the standards contained in The Gritman Way.