Patient Services Representative - Urgent Care - Wilmot

Why Join Us?

Be Valued for What You Bring to the Team - Competitive pay that rewards your hard work

Benefits You Can Count On - Medical, dental, vision, and life insurance coverage

Work Hard. Recharge Often. - Generous PTO and extended illness benefits

Invest in Your Future - 401(k) with company match

Grow With Us - Career development, learning opportunities, and advancement pathways

We Invest in Your Success - Licensure and certification reimbursement for eligible roles

Student Loan Support - Assistance available for eligible roles

Your Wins Deserve Recognition - Employee rewards and recognition programs

A Team You'll Love Working With - A collaborative, purpose-driven culture making a difference every day

Additional Voluntary Benefits - Choose from options such as pet insurance, identity protection, and legal insurance.

Great people. Great benefits. Meaningful work. Join us and make an impact.

Clinic Address

6303 E Broadway Blvd | STE 161, Tucson, AZ 85710

Hours of Operation: 7-7, 7 days per week

12 hour shifts available

Job Summary

The Patient Services Representative - Urgent Care Center serves as the first point of contact for patients and visitors in a fast-paced clinical environment. The front office position plays a vital role in ensuring and exceeding the expectations of the patient. This role is responsible for patient registration, insurance verification, scheduling, and collecting payments, while ensuring a positive and professional patient experience. The Patient Services Representative supports the daily operations of the urgent care center through effective communication, customer service, and administrative accuracy.

Essential Functions

• Greets patients and visitors promptly and professionally, ensuring a welcoming and courteous environment.
• Registers patients by verifying demographic, insurance, and financial information accurately and efficiently.
• Collects copays and balances, posts payments, and provides receipts in accordance with facility protocols.
• Schedules follow-up appointments and coordinates referrals as directed by clinical staff or providers.
• Answers multi-line phones, responds to patient inquiries, and routes calls to appropriate departments.
• Ensures all required forms, consents, and documents are completed and scanned into the electronic medical record (EMR).
• Analyzes health insurance benefits, insurance eligibility and obtains necessary authorizations or referrals as needed.
• Maintains the cleanliness and organization of the front desk, waiting area, and shared workspaces.
• Communicates effectively with clinical and non-clinical team members to support efficient patient flow.
• Maintains confidentiality of patient information in accordance with HIPAA and OSHA compliance as well as all organizational policies.
• Support staffing and operational needs by traveling to other Urgent Care locations as required.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 1-2 years of customer service, administrative, or healthcare front office experience required
• Prior experience in a clinic, urgent care, or physician office setting preferred

Knowledge, Skills and Abilities

• Strong customer service and interpersonal skills in a fast-paced setting.
• Ability to accurately collect and enter data with attention to detail.
• Proficient in the use of EMR systems, scheduling tools, and basic office software.
• Strong computer skills required, with the ability to efficiently multitask and work across multiple screens simultaneously.
• Ability to multitask, problem-solve, and remain calm under pressure.
• Knowledge of insurance verification and medical billing procedures.
• Excellent verbal and written communication skills.
• Ability to work 12-hour shifts, including some weekends and holidays.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for an employer.