Patient Services Representative

Join Our Team at the David C. Wynecoop Memorial Health Center! Be a part of something meaningful -- we're growing! The David C. Wynecoop Memorial Health Center (DCWMHC) is seeking compassionate, dedicated individuals to join our exceptional team. As we expand our services to better meet the needs of our community, we're looking for team members who are passionate about providing high-quality, culturally competent care. If you're ready to be part of a mission-driven organization that values service, respect, and community -- we'd love to hear from you! The Patient Services Representative (PSR) works with and reports directly to the Front Office Supervisor and Director of RCM and Compliance. The PSR will be responsible for the delivery and management of the daily front desk activities at the David C Wynecoop Memorial Health Center, while maintaining a professional work environment. MAJOR DUTIES AND RESPONSIBILITIES: • Shall be responsible for ensuring accurate and complete patient registration paperwork and documents • Shall schedule, cancel, reschedule, and otherwise manage patient appointments in the Electronic Medical Record System. • Shall respond to patient complaints, concerns, and inquiries in an empathetic and understanding manner • Shall always uphold patient confidentiality, maintain all HIPAA rights and responsibilities, and demonstrate professionalism while representing the clinic • Answers phone calls, voicemails, mail, and email messages from patients in a timely and professional manner • Shall always work collaboratively with other staff and providers in a professional manner • Shall communicate effectively with patients, other staff, supervisors, providers, and outside organizations or agencies as needed and appropriate • Work with Medical Records, such as scanning, faxing and retrieving medical records from various specialty offices and emergency rooms. • Accepts other duties or responsibilities as assigned. MINIMUM REQUIREMENTS: • One year of office experience required • A minimum of an Associate's Degree in Business, Accounting, Health Care, or related field preferred. • A minimum of 3 years' experience in a medical, dental, or behavioral health clinic preferred. • Must possess a valid driver's license, good driving record, and be insured by the Tribe's insurance carrier. • Must strictly adhere to confidentiality and HIPAA policies. • Computer literacy: Microsoft Word and Excel and Outlook email required. • Demonstrated ability to deliver and execute exceptional patient service. • Demonstrated problem solving, ability including planning, organizing, and prioritizing. • Ability to work independently and as part of a group, while remaining professional and developing group cohesiveness. • Ability to work collaboratively and productively with all members of staff.