Calendar Management, Communication Skills, Computer Skills, Continuous Improvement, Copying Machines, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Diploma of Business, Fax Machines, High School Diploma, Insurance, Interpersonal Skills, Microsoft Office, Multitasking, Office Equipment, Patient Care, Problem Solving Skills, Time Management
* Simple Staffing is hiring for this position on behalf of Shady Grove Fertility *
Opportunity Overview
We have an immediate opening for a Patient Services Specialist to join our team at Reproductive Science Center of the San Francisco Bay Area in Menlo Park, CA.
How You’ll Contribute
At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success.
In this role, the Patient Services Specialist will:
- Welcome patients and visitors to the office
- Answer and assist all incoming telephone calls
- Schedule appointments using a computerized scheduling system and conducting follow-up calls when necessary
- Provide timely and accurate information and quality customer service to incoming patient inquiries
- Maintain patient accounts by obtaining, recording, and updating personal, financial, and insurance information
What You’ll Bring
We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.
Qualifications and Skills Include:
- High school diploma; Associates degree or Business School diploma
- Minimum of 2 years of experience in a customer service-related position
- Knowledge of office procedure and office machines (i.e. computer, fax, copier, etc.)
- Basic computer proficiency with Microsoft Office suite
- Ability to communicate accurately and concisely
- Excellent interpersonal skills
- Strong attention to detail
- Ability to organize and manage multiple priorities and meet deadlines in an ever-changing environment
More important than any single credential, however, is the right person. Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.