PATIENT SERVICES SUPERVISOR | Evening Shift

Salina Regional Health Center

PATIENT SERVICES SUPERVISOR

POSITION SUMMARY
Supervises and coordinates patient care activities and physician services throughout the health center. Acts as a resource to all departments, particularly the patient care areas. Multidisciplinary collaboration ensures and expedites safe, quality care.

POPULATION SERVED: Neonate, Infant, Child, Adolescent, Adult, Geriatric
OSHA CATEGORY I

ESSENTIAL JOB FUNCTIONS

QUALITY
As a leader within the organization, employee understands their responsibility to the SRHC Leadership Expectations and diligently puts them in practice each day.
Attains and maintains knowledge about primary care practices; procedures, and workflows to enhance clinical care; monitors, revises, and adapts own nursing practice to ensure compliance with established standards of nursing care.
Practices effective two-way communication skills, verbal and non-verbal, demonstrated by effective problem solving techniques and use of delegation and collaboration with unit leader to oversee staffing and unit function.
Assists patient care units with additional equipment and supplies as needed.
Conducts patient rounding with a purpose and acts as resource for coordinating activities to enhance patient satisfaction.
Evaluates work performance of employees and makes recommendations for personnel actions to Clinical Supervisor/Director.

ACCESS
Collaborates for proper placement of admissions by assessing patient needs and resolving issues to ensure optimal care to patients and their families.
Practices telephone courtesy in accepting, transferring and participating in conference calls.
Supports Sunflower Health Network collaborations by timely, accurate response to communications related to patient services at SRHC and the Sunflower network.

STEWARDSHIP
Understands and assures SRHC compliance with accreditation standards and legal requirements while acting as a resource for SRHC policies and procedures, standards of care and Code of Ethical Conduct.

ORGANIZATIONAL VALUES

PATIENT CENTERED
Keeps the welfare of the patient at the center of all decisions and actions by maintaining a customer-centered focus at all times.
Advocates for patients and their families by practicing behaviors that create a culture of patient focused activity.

QUALITY
Expects excellence of self and others.
Questions the status quo; uses creativity and innovation to engage in performance and process improvement.
Identifies and mitigates risk.

INTEGRITY
Is honest and ethical in all matters.
Demonstrates teamwork/cooperation within and across departments, understanding others perspectives and resolving conflict constructively.

TRUST
Safeguards the privacy, security, and confidentiality of protected health information at all times.
Treats all people with dignity; supports diversity; and understands related issues.
Is flexible and adaptable to change; demonstrates a positive and supportive attitude; and willingly accepts change.

SUSTAINABILITY
Holds self and others accountable in the use of SRHC supplies, and completion of tasks in a timely, efficient, and productive manner.
Volunteers for or accepts new or additional duties/responsibilities for the greater good of the department, organization, and/or patient.

POSITION QUALIFICATIONS

MINIMUM EDUCATION
Associate or Diploma Degree from an accredited school of nursing

MINIMUM EXPERIENCE
Three years acute care experience in a clinical setting

REQUIRED REGISTRATION/LICENSE/CERTIFICATION
Current Kansas Registered Nurse license
Applicable Resuscitation and other position-related certifications must be obtained within the timeframe established by SRHC policy.

PHYSICAL DEMANDS
Lifts, positions, pushes and/or transfers up to 50 pounds
Prolonged, extensive or considerable standing/walking
Considerable reaching, stooping, bending, kneeling, crouching
Manual dexterity and mobility
Near acuity: ability to see clearly at 20 inches or less

WORKING CONDITIONS
Regularly exposed to the risk of blood borne and/or infectious diseases
Exposed to odorous chemicals and specimens
Exposed to hazards from electrical/mechanical/power equipment
Exposed to unpleasant elements (accident, injury, illness, etc.)
Subject to varying and unpredictable situations
Subject to emergency or crisis situations
Subject to many interruptions; pressure due to multiple calls, inquires, and/or deadlines
Subject to irregular hours (evenings, nights, weekends, holidays)

EMPLOYEE ACKNOWLEDGEMENT
In signing the job description, I attest that I will adhere to Salina Regional Health Center’s policies, procedures, and regulatory standards, including but not limited to complying fully with the Corporate Compliance Program and Code of Ethical Conduct; and participating actively in the Quality Assessment and Performance Improvement Plan, including identifying and mitigating risk to patients.

I acknowledge that I have read, understand, and accept the qualifications, responsibilities, and performance expectations outlined in the job description.  I recognize that these duties form the basis for my performance evaluations, and that management reserves the right to assign additional tasks or change existing essential job functions as operational needs dictate.  I confirm that I am able to perform the essential functions of this position with or without reasonable accommodation.