Patient Support Center Manager

POSITION SUMMARY

The Patient Support Center Manager is responsible for leading the patient call center environment and fostering an effective, efficient, and productive department. A leadership role, the manager is responsible for great customer service, as well as acting as the liaison between the patient, health center staff, and other professional, and managerial staff. Position will provide leadership, perform analytical reviews to enhance the customer service experience by effectively communicating guidelines and strategies to meet company goals. Patient Support Center Manager must be able to perform all functions of the Patient Support Center.

EXPECTATIONS

Every Adelante Leader will strive to maximize the performance and contribution of each team member to Adelante Healthcare and the community that we serve every day. Leaders will set clear performance expectations, provide on-going feedback and coaching to improve results and outcomes and provide regular performance evaluations. Leaders are also expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and model for all other employees the highest standards of personal integrity, professionalism, and competence.

OUR CORE VALUES

• Compassion
• Excellence
• Integrity
• Learning
• Respect
• Sustainability