Patient Support Representative - Hybrid

Patient Support RepresentativeLocation: Hybrid/In-Office – Kansas City, MOJob Type: Full-TimeSchedule: M-F | 10:30 AM - 7:00 PMCompensation: 19.43 per hour + great benefitsMake a difference, one conversation at a time.We're looking for a Patient Services Representative who thrives in a fast-paced, patient-focused call center environment. In this role, you'll rotate weekly through four key areas of patient support - no two weeks feel exactly the same.If you love helping people, staying organized, and working in a team-first environment, you'll feel right at home here.What You'll Do:Welcome new and returning patients and guide them through their care processCall patients when their orders are ready to ship and provide next-step supportFollow up on expiring orders to help patients stay on trackMake second-touch calls and scheduled follow-ups, reinforcing patient trustWork closely with teammates in each area to ensure seamless serviceWhat We Offer:Paid daily wellness breaks to help you reset and rechargeDedicated weekly personal/professional development timeA hybrid schedule (after training, based on performance)A supportive team culture - you're never on your ownA meaningful role where you'll build real, human connections every dayHow You'll Be Challenged in This Role:This is a high-volume call environment - you'll need to stay organized and focusedNot every patient interaction will be easy - but you'll be fully supported by leadership and your teamWeekly rotation between focus areas means frequent context switching - but it also keeps the work fresh and rewardingQualifications:Excellent communication and active listening skillsAbility to multitask and manage shifting prioritiesComfort working in a structured, fast-paced environmentCustomer service or healthcare experience is a plusIf you're someone who finds purpose in helping others, adapts quickly, and enjoys working with a close-knit team, this could be a great fit.NOTE: The preceding statements describe the nature and level of assignments normally given to job incumbents. They are not an exhaustive list of duties.Saving Sight is an Equal Opportunity Employer. We take pride in the diversity of our staff and seek diversity in our applicants. Saving Sight does not unlawfully discriminate based on any status or condition protected by applicable federal or state law. Saving Sight reserves the right to seek, hire and promote individuals who support the goals and mission of the organization.At this time, we are only able to consider candidates who do not require current or future sponsorship for employment authorization.

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