Job Description
PATIENT SUPPORT REPRESENTATIVE – HEALTHCARE CALL CENTER
LOCATION: Louisville, KY | Hybrid (Onsite Training Required)
COMPENSATION & SCHEDULE
• Pay Rate: $17.00 per hour
• Training Schedule: Monday–Friday, 8:00 AM–4:30 PM, onsite for the first 6–8 weeks or until successful completion of training.
• Permanent Schedule: Monday–Friday, 10:00 AM–6:30 PM, upon successful completion of training.
• Training Location: 5101 Jefferson Commerce Blvd., Louisville, KY 40219
• Work Arrangement: Hybrid after successful completion of training. Employees who do not consistently meet performance requirements may be required to return onsite.
ROLE IMPACT
The Patient Support Representative plays an important role in helping patients, caregivers, and healthcare providers access medications and manage prescription services. This position handles inbound and outbound calls, processes prescription refills, coordinates shipments, and provides accurate information to ensure a positive customer experience. Success requires strong communication, problem-solving skills, attention to detail, and the ability to deliver compassionate, efficient service in a fast-paced healthcare call center.
KEY RESPONSIBILITIES
• Handle inbound and outbound calls from patients, caregivers, and healthcare providers, delivering professional, accurate, and helpful customer service.
• Process prescription refill requests, coordinate medication shipments, and assist callers with pharmacy-related inquiries.
• Resolve customer concerns, identify appropriate solutions, and communicate clear next steps and follow-up information.
• Maintain accurate customer interactions and follow established pharmacy procedures, company policies, and service quality standards.
• Manage multiple tasks efficiently, adapt to changing priorities, and consistently meet performance expectations to maintain hybrid work eligibility.
MINIMUM QUALIFICATIONS
• Pharmacy Board Technician Registration required before or on the first day of employment.
• Ability to type at least 35 words per minute (WPM) and proficiency with Microsoft Office applications.
• Excellent verbal and written communication, interpersonal, customer service, and problem-solving skills, with the ability to work a flexible schedule.
CORE TOOLS & SYSTEMS
• Microsoft Office (Word, Excel, Outlook)
• Inbound and outbound call center systems
• Customer service and case management platforms
• Prescription refill and shipment scheduling systems
• Patient information and pharmacy support systems
PREFERRED SKILLS
• Previous call center, customer service, or high-volume phone support experience.
• Previous healthcare, pharmacy, patient services, or medical customer support experience.
• Strong organizational skills, attention to detail, and ability to independently resolve customer inquiries.
LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy
Numbers & Facts
| Location | Irving, TX |
| Industry | Staffing/Employment Agencies |
| Company Size | 100 to 499 employees |
| Website | https://www.cornerstonestaffing.com/ |
About Company
CornerStone Staffing has tenured recruiters in Texas and Arizona who work with qualified job seekers in Texas, Arizona, Indiana, Kentucky, Tennessee, North Carolina, South Carolina, Georgia, and Florida to help support both in-office and work from home positions for the best companies in the United States.
CornerStone Staffing’s team of experts are the industry leaders in consulting companies on in-office and work from home hiring strategies so whether you need a great job or highly qualified talent, contact CornerStone Staffing’s recruiters in Dallas, Fort Worth, Houston or recruiters in Phoenix, AZ today.
Skills
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesResume Builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Resume Builder