Patient Support Specialist Job DescriptionSummary: This is a full-time position (40 hours per week) with benefits including health care coverage, paid time off, 401k and more. This position reports to the Office Coordinator.
Essential Functions and Responsibilities:
- Greets patients, performs check-in and check-out procedures
- Answers patient inquiries by phone or in-person
- Provides patients with appropriate paperwork used to collect information
- Makes updates to patient files
- Able to keep important patient information confidential
- Processes patient payment for products and/or services provided
- Schedules and confirms patient appointments
- Verifies insurance eligibility and referral status
- Regularly check email, voicemail, PracYakker, Spruce, and any other communication systems and ensure timely responses to requests
- Other duties as assigned
Qualifications:
Required - High school diploma or equivalent; customer service skills; basic computer and data entry skills; multi-tasker; patience, able to handle stress, positive attitude, team player, takes initiative, able to explain things to patients, problem solver
Preferred - Knowledge of Nextech and Klara systems, upbeat personality, quick learner
Physical Demands: significant amount of sitting, screen time, typing, and assisting patients; lifting up to 25 lbs.; occasional bending and stretching
Work environment: This job operates in a professional, fast-paced office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. There can be some noise and an occasional difficult patient.
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