Patient Support Specialist

WHAT YOU'LL DO: Patient Support Specialists assist at various offices within their region, performing administrative and clinical functions in support of technicians, opticians, and patient services representatives within our optometry practices. If you love variety in your work day, this may be the perfect spot for you!

Our technicians support physicians by completing preliminary testing with patients and facilitating the beginning of the appointment. Opticians counsel patients through the process of selecting the best frames and lenses for their medical needs and personal style. Patient services representatives provide clerical support for the practice. They are the first impression, welcoming patients and preparing them for their appointment, and typically the last stop in a patient visit, checking patients out, taking payments, and assisting with follow-up appointment scheduling. 

As a Patient Support Specialist, you have the opportunity to learn all three practice areas!

WORK LOCATION:  This is a traveling position. This person will support our optometry practices in the Fort Wayne, Indiana Region.

• Starting wage of $17.00 - $18.00 based on knowledge, skills, and experience
• Mileage reimbursement issued bi-weekly
• 6.5 paid holidays per year + 2 Floating Holidays
• Approximately 8 days of PTO within first year
• Full slate of benefits to include health, dental, vision, and 401k
• Growth and wage increase through company paid certification program

EDUCATION AND/OR EXPERIENCE:

• High school graduate, or equivalent
• Previous experience in medical office and/or direct patient care is preferred
• Previous experience in optometry environment is preferred

COMPETENCIES:

• Detail oriented with strong organizational skills
• Proactive learner
• Polite, professional, and courteous
• Ability to lead, motivate and promote a team environment
• Adaptable

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):

• Physical Activity: Talking, Hearing.
• Physical requirements: Sedentary work. Involves sitting most of the time.
• The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.