Patient Support Specialist / Medical Assistant (Must Athena) - Lakeland, FL - RR 26-12004

Job Title: Patient Support Specialist / Medical Assistant 
Location: Lakeland, FL
Job Type: In Clinic
Duration: 15 Weeks
Shift & Schedule: Day Shift | 8:00 AM – 5:00 PM | Monday–Friday | 45 Hours/Week

Pay Rate: $22 – $24/hr

Position Overview
We are seeking a Patient Support Specialist/Medical Assistant with strong front-office and patient support experience. Athena EMR experience is required.

Required Qualifications

• 2–3 years of relevant experience preferred.

• Athena EMR experience required.

• PSS, PCT, or Medical Assistant experience accepted.

• Strong front-office and patient support experience.

• Strong customer service and computer skills.

• Medical experience preferred.

• Phlebotomy experience is not required.

• No specific educational requirement.

Responsibilities

• Schedule and confirm patient appointments, check-ups, and physician referrals.

• Answer telephones and direct calls to appropriate staff.

• Greet patients and visitors and determine the purpose of their visit.

• Check patients in and out.

• Collect co-pays and ensure patients complete required privacy forms.

• Compile and maintain medical charts, reports, and correspondence.

• Assist with phones, voicemail, check-in, and patient scheduling.

• Use Athena EMR for patient-related workflows and documentation.

• Provide front-office administrative and patient support.

• Support the clinical team with additional administrative duties as needed.

Accepted Candidate Backgrounds

• Patient Support Specialist (PSS)

• Patient Care Technician (PCT)

• Medical Assistant (MA)