Patient Transition Liaison

About the Role:

The Patient Transition Liaison plays a key role in fulfilling Pathways’ mission by supporting our patients in their continuum of care from home health to palliative care and/or hospice care. The Patient Transition Liaison assist in evaluating patient needs, collaborating closely with internal clinical teams, and ensuring seamless, timely, and safe transitions between Pathways divisions. They collect and verify required patient information, communicate updates to interdisciplinary teams, and maintain strong relationships with internal departments and external referral partners.

Why Join Pathways?

• Work in a supportive team environment and amazing corporate culture.
• Impact patients' lives directly by providing in-home care.
• Opportunities for continued growth and professional development.

Position Details:

• Main Office location: Fall River, MA
• Job Type: Full Time
• Schedule: Monday - Friday Role is primarily remote; in-office meetings as required.

Responsibilities:

• Build and maintain relationships with home health, palliative, and hospice teams
• Communicate regularly with case managers and physicians about patient status
• Meet with patients and families to assess needs and readiness for hospice care
• Coordinate with physicians, clinical teams, facilities, and caregivers to ensure smooth and timely transitions
• Update internal teams on any changes to admission schedules
• Support the opening and growth of new centers
• Participate in in-services, meetings, and daily operational briefings
• Share accurate patient information so care teams can provide effective care
• Maintain patient confidentiality at all times
• Report incidents and safety concerns promptly
• Follow infection control guidelines and safety procedures
• Attend required trainings and complete monthly education modules
• Listen to and respond appropriately to patient and family feedback
• Verify insurance coverage and obtain required authorizations
• Meet a quota of 12 hospice admissions per month

Qualifications:

• Bachelor’s degree preferred
• At least two years of healthcare and/or marketing experience preferred
• Strong verbal and written communication skills
• Excellent interpersonal and organizational skills
• Ability to work independently with minimal supervision
• Comfortable learning and using new technology
• Valid driver’s license and reliable transportation

Benefits:

• Compesation: $65,000–$80,000/year + Competitive Bonus Structure
• Medical, Dental & Vision plans (HMO & PPO)
• 401(k) with company match
• Life Insurance & Short-Term Disability
• Mileage reimbursement
• Flexible schedule & work-life balance
• Paid time off
• Leadership development & career growth opportunities
• Consistent day-shift hours

Pathways Healthcare is committed to providing exceptional care to our patients and fostering a positive work environment for our team members. If you're motivated by purpose, driven by performance, and passionate about patient-centered care, we’d love to meet you. Apply today and help shape the future of home health and hospice at Pathways Healthcare.