Patient Transporter, Lead

Be inspired. Be valued. Belong.  At Emory Healthcare 

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.  We provide:  

•  Comprehensive health benefits that start day 1  

• Student Loan Repayment Assistance & Reimbursement Programs  

• Family-focused benefits  

• Wellness incentives 

• Ongoing mentorship, development, leadership programs 

• And more 

RESPONSIBILITIES:

• Lead Specific: This position is responsible for coordinating the flow and dispatch processes to transport all inpatients to and from the department for their imaging. Coordinates the patient tracking and information system in collaboration with the dispatch command center to receive, record, dispatch, respond to and complete patient transport requests.
• Must be able to multitask and manage numerous patient transport requests at once and prioritize requests based on patient and department need. Responsible for trialing new dispatch strategies under the guidance of clinical and operational leadership teams and be able to articulate the effect various tests of change have on the daily operation. Acts as the liaison between the transporters and the clinical teams they support during the shift; must be an excellent communicator and be able to manage phone requests and inquiries while also maintaining the continuous flow and requests for dispatch. Works with operational and clinical teams on a daily basis to ensure metrics for turnaround time and volume are being met and managed.
• Responsible for overseeing the standard work associated with each shift including but not limited to assigning phones for each transporter on the shift, leading and/or attending department huddles and completing End of Shift Reports. Coordinates distribution, repair and maintenance of transportation equipment including but not limited to phones, stretchers, wheelchairs, and MRI compatible equipment, if applicable.
• Meets with operations leadership regularly to provide input and participate in process improvement projects, new hire onboarding and training, advocate on behalf of the transportation team, assist with staff meetings and the weekly scheduling of staff shifts, equipment needs and more. Other duties as assigned.
• General Transport: Assists with patient transportation in times of high volume and/or staffing shortages. Responds immediately to emergency patient situations; initiates emergency life-saving techniques such as CPR using high quality resuscitation Basic Life Support. Individuals in Radiology are required to complete MRI Safety training and follow safety measures when transporting patients to and from MRI, and have knowledge of proper use of MRI compatible equipment.
• Works regularly with patients, providers, nursing teams on hospital units, imaging services technologists and nurses and is a critical component to ensuring patients have a positive experience with Emory Healthcare. Must complete additional training upon hiring as related to appropriate PPE use, patient moving techniques, patient equipment care training for telemetry boxes, IV pumps, oxygen tanks and more. Performs related responsibilities as required.

MINIMUM QUALIFICATIONS:

• A high school diploma or equivalent.
• The ability to lift, push and pull 75 pounds. BLS certification upon hiring.

PHYSICAL REQUIREMENTS: (Medium-Heavy) 36-50 lbs., 0-33% of the work day (occasionally); 20-35 lbs., 34-66% of the workday; (frequently); 10-20 lbs., 67-100% of the workday (constantly); Lifting 50 lbs. max; Carrying of objects up to 35 lbs.; Occasional to frequent standing & walking; Occasional sitting; Close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock , Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation , MRI Safety, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.